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Take Post Purchase Feedback from your Shopify Customers

Connect Shopify to your Zonka Feedback account to automatically send Post Purchase Surveys to customers after order they place an order on your store or after order fulfilment.

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Post Purchase Feedback made easy

Send Surveys after an Order Placed

Take customer feedback after an order is placed on your Shopify store by sending an automated Survey with Zonka Feedback.
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Send Surveys after Order Fulfilment

Trigger a Zonka Feedback survey to customers for their feedback when an order is marked as fulfilled on your Shopify store.
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Choose to send survey promptly or after a delay

Send a survey immediately after an order is placed or fulfilled or after a delay of a few hours or days to your customers.
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Trigger Email Surveys after an order is placed

After a customer places an order on your Shopify store, it is a good idea to send them a survey to know how their experience was.

  • Customize and send any Survey
  • Send Customer and Order Information with the Survey
  • Measure Customer Effort with CES Surveys, Satisfaction with CSAT Surveys and Loyalty with NPS Surveys
Ignore Survey-Throttling - Shopify and Zonka Feedback Integration
Trigger an Email Survey when Order is Confirmed-2

Trigger Email Surveys after an order is fulfilled

How was the experience of order fulfilment on your Shopify Store? Measure and seek Customer Satisfaction for order fulfilment by sending Email Surveys after any order is marked as fulfilled in your Shopify store.

  • Customize your surveys
  • Send Customer and Order Information with the Survey
  • Measure Customer Effort with CES Surveys, Satisfaction with CSAT Surveys and Loyalty with NPS Surveys

Choose the time to send the Surveys

Trigger Email Surveys immediately after an order is placed or an order is fulfilled on the Shopify store or add a delay to allow customers some time before they share their feedback.

Send an Email Survey immediately or after a delay
Feedback with Context (1)

Take Feedback with Context

Send Customer Information and Order Information with the Surveys so customers don’t have to fill up the information and you have context when you view the Survey Response.

  • Use additional information to filter your Feedback
  • Segment your Feedback based on Customer and Order Information
  • Run analysis and reports based on the information

Take Customer Feedback multiple times, or not

Want to take feedback from Customers every time they place an order or every time their order is fulfilled? Opt to ignore Survey Throttling to send Email Survey every time. This setting will ignore any Survey Throttling settings you have for your Zonka Feedback account.

Ignore Survey-Throttling - Shopify and Zonka Feedback Integration(1)
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See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R.
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
Sandeep
Chris Salans
Owner, Mosaic Bali
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
FAQs
			

Frequently Asked Questions

Can I create Contacts using Zonka Feedback Survey Responses in HubSpot?

Zonka Feedback and HubSpot integration allows you to create and update contacts using Survey Responses. You can also sync the Survey Scores like CSAT, NPS, and CES along with the Response Data to HubSpot. 

Do I need specific plan to run HubSpot survey integration?

In order to access survey integration with HubSpot, you need to have a HubSpot account (any paid plan) and Zonka Feedback account with Professional or Growth plan.

How do I set up HubSpot Integrations with Zonka Feedback?

You can integrate HubSpot with Zonka Feedback in a few simple steps - 

  1. Create or choose your survey from the list and head to the Integration Tab from the top navigation. 
  2. Click on the 'Connect' HubSpot button. 
  3. You'll be redirected to the HubSpot integration detail page where you can click 'Connect to HubSpot' to connect your Zonka Feedback Account. 
  4. It will take you to your HubSpot account. Once logged in, you can choose the account you want to connect out of the multiple accounts in your database. 
  5. Then you'll see an Authorization Screen. Click on 'Connect app' to give permission to Zonka Feedback to access HubSpot Account.
  6. You'll be redirected back to Zonka Feedback. You can now manage your settings to 'Add new contacts to HubSpot' when new Zonka Feedback Survey Responses are received. 
  7. You can also chose to sync Survey Response data and CX scores to your existing contacts in HubSpot. 
How to set up Email Signature Surveys with HubSpot?

After setting up Email Signature Surveys in Zonka Feedback, here's how you can add them to your HubSpot account - 

  1. Copy HTML code from your Zonka Feedback configure page. 
  2. Login to your HubSpot account. 
  3. From the left panel, do this - Settings > Your preferences > General.
  4. Click on 'Email' and move to the 'Configure' section. 
  5. Click on 'Edit Email Signature' - Your signature will be used in one-on-one emails through the HubSpot CRM and as a personalization token for marketing emails. 
  6. Choose the Signature types as HTML. 
  7. Paste the HTML code in the signature space given. 
  8. Once you are done, click on 'Save' in the HubSpot settings.
Can I view survey responses and scores in my HubSpot account?

Once you send surveys to your existing customers or leads to measure their feedback, experience, requirement, or satisfaction, you can easily sync back the data to HubSpot and view them in your contact attributes. 

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