Integrate Infobip to Send WhatsApp Surveys Effortlessly

Take your customer feedback strategy to the next level with Zonka Feedback and Infobip’s seamless integration. With WhatsApp as your communication channel, you can deliver surveys that are quick, engaging, and personalized, ensuring higher response rates and valuable insights.

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Global Reach

Connect with customers worldwide using WhatsApp, the most popular messaging app.

Seamless Automation

Schedule and send surveys automatically based on customer actions or milestones.

Personalized Interactions

Use Infobip’s WYSIWYG message designer to craft personalized survey messages.

Actionable Insights

Capture real-time feedback to make informed decisions and improve customer satisfaction.

Personalized Surveys

Seamlessly Map Placeholders for Personalized Surveys

With Zonka Feedback’s Infobip integration, easily map placeholders to personalize WhatsApp surveys with customer-specific details like names or dates, boosting engagement and responses.

Dynamic Personalization
Simple setup with easy to map placeholders

Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Unlock deeper insights! Move beyond data collection to discover the "why" behind customer feedback with advanced reports and analytics. Identify key drivers with detailed insights and trend reports.

CX key drivers and trends
Sentiment & text analysis
Location-based CX
Frontline and agent reporting

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R.

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Integrate Infobip to Send WhatsApp Surveys Effortlessly

Trusted by 1000+ Brands Globally

Why Infobip Integration with Zonka Feedback is a Game-Changer

Global Reach

Seamless Automation

Personalized Interactions

Actionable Insights

Personalized Surveys

Seamlessly Map Placeholders for Personalized Surveys

Take Action with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R. Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Start building stronger customer relationships today

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