Customer Feedback Software & Survey App

Campaign Management

Create and send multiple campaigns of the same feedback form and survey.

Custom Variables

Send surveys with hidden custom variables like name, phone, unique IDs and more.

Contact Management

Upload contacts & save as lists. View respondents and unsubscribers.

Respondent Tracking

Track email and SMS deliveries, survey open rate, response rate and more.

Comprehensive Feedback Management & Survey Capabilities

Collect, analyze, and act on feedback effortlessly with Zonka Feedback. Create custom surveys, distribute them across multiple channels, and track real-time insights. Automate follow-ups, close the feedback loop, and integrate seamlessly with your existing tools to enhance customer experience.

Build & Customise Surveys

Survey Distribution Channels

AI-powered Feedback Analytics

Email Surveys

SMS Surveys

Offline & Kiosk Surveys

Online & Website Surveys

Survey Experience

Customer Experience Metrics

Feedback Management

Closing the Feedback Loop

Real-time Reports & Analytics

Feedback Alerts & Digests

Powerful Integrations

Ready for Enterprises

Survey Builder

Easy-to-use Survey & Feedback Form Builder

Branding & Themes Change logo, background and colors. Pick themes for the forms.
30+ Question Types & Emoticons Pick from rating scales, emoticons, drop downs, comment boxes & more!
Professional Templates 40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.
Skip Logic & Question Branching Hide and Skip Survey Screens based on logic and make surveys intuitive.
Customize Intro & Thank You Screens Add and customize introduction and thank you screens in your survey.
Answer Piping, Custom VariablesInsert text from previous question and add custom variables in survey.

Core Features

Quick to Setup, Easy to Use

Set up your surveys in less than five minutes. Needs no technical know-how.

Designed for Customer & Employee Feedback

Take direct feedback from customers and employees with Zonka Feedback.

NPS, CES 2.0 & CSAT Scores

Run CSAT, CES & NPS Surveys to know customer loyalty, satisfaction & effort.

Feedback Management, Close the Loop

Easily manage feedback, collaborate with team and take action to close feedback.

Real-time Reporting, Alerts and Digest

Get real-time reports, email digests & instant alerts for new feedback and low score.

Multilingual Feedbacks & Surveys

Zonka supports more than 30+ languages. Build multilingual feedback forms.

Multi-Chain, Location Management

Setup multiple locations. View location-based cumulative & comparative reports.

APIs, Web Hooks and Integrations

Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.

AI-Powered Feedback Analysis

Analyze feedback with AI-powered sentiment analysis and automated theme detection.

Collecting Feedback

iPad & Android Devices

Online & Website

SMS

Conduct surveys via iPads or iOS devices, perfect for retail, hospitality, and events. Supports offline data collection and real-time sync when connected.

Get Started with iPad Surveys ➝ In-app Mobile SDK - Channel - CSAT

Collect feedback directly from website visitors through embedded forms, popups, or exit-intent surveys to improve UX and conversions.

Get Started with Website Surveys ➝ Website Channel - CSAT

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel 1-1 - CES

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Collect NPS, CES and CSAT Scores

Net Promoter Score® (NPS)

Measure customer and employee loyalty, know what they think about your company. Identify your detractors & promoters with NPS Surveys.

Learn More ➝ NPS-4

Customer Satisfaction Score (CSAT)

Find out if your customers & employees are happy with customized CSAT surveys, identify issues, take action and keep ‘em happy.

Learn More ➝ CSAT

Customer Effort Score 2.0 (CES)

Use CES to identify inefficient processes and customer service complaints and make your customer’s experience effortless & happy.

Learn More ➝ CES

Tablet and Kiosk Surveys

Works on iPads & Android Tablets Feedback App that seamlessly works on both iOS and Android devices
Set up tablets as Kiosks Turn your tablet into a data capturing kiosk – functions without any assistance
Face-to-Face, Assisted Feedbacks Take in-person, face-to-face feedbacks on iPads and Android Tablets
Pre-Capture Data Set up a pre-capture screen to get additional data from staff along with customer feedback.
Works Offline No WiFi is no problem! Take feedback without WiFi and sync later anytime.
Remote Device Tracking Remotely track your devices – their uptime, sync history and current battery status

Online Surveys

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Embed on Website

Embed the feedback form in your website – requires no technical knowledge.

Distribute URL

Web Survey Links are the easiest way to get feedback. Share via email, SMS, Social Media, print it on your signature and more.

Email & SMS Invites

Share the unique survey link via Email & SMS to multiple people for their feedback.

Generate QR Code

Copy and print unique feedback form QR code for scanning and giving feedback.

Redirect after completion

Redirect your survey to your website or another URL after completion.

Preset start and end time for surveys

Have a time fixed survey? Set start and end time for the survey.

Email Surveys

Customize your email Easily customize email text, add logo, colors, add signature and more in your email survey.
Embedded Survey Questions Embed questions in survey so customers can respond directly within the email.
Send Bulk Email Surveys Survey multiple people together through Zonka Feedback by uploading emails or picking from pre-uploaded lists.
Send via APIs or Import CSV Trigger email surveys via APIs – after delivery, checkout or import contacts through a CSV to send surveys.
Unsubscriber management Allow users to unsubscribe to the email surveys and manage unsubscribers from Zonka.
Email Tracking Track emails sent, delivered, their open rate, response rate and more in real-time.

SMS Surveys

Customize your SMS Customize your SMS text before sending the SMS survey to customers.
Send bulk SMS surveys Survey multiple people together through Zonka Feedback by uploading phone numbers or picking from pre-uploaded lists.
Import CSV Copy and paste phone numbers, import CSV or use your pre-uploaded Zonka contact lists.
Send via APis Trigger SMS surveys via APIs – after delivery, checkout or at any touch point.
SMS Tracking & Logs Track SMSes sent, their open rate, response rate and more in real-time and view logs.
Send via Twilio or Plivo Connect to choice of SMS Gateway – Twilio or Plivo to send SMSes.

Feedback Management

Real-time Responses View responses in dashboard and in response inbox instantly – as they happen and sync.
Collaborative Inbox Zonka’s Response Inbox gives you the ability to analyze feedback data, convert them into tasks and work closely with your team to take actions.
Filter Responses Use filters to view specific responses like responses with comments, or filter by date.
NPS, CSAT & CES at a glance Automatic tags are added for NPS, CSAT and CES to filters & scores are highlighted.
Export Responses Export survey responses in CSV format with all or select fields of the survey.

Closing the Loop

Convert Feedbacks into Tasks Add tasks for each feedback and assign to self or team members
Internal Notes Add internal notes for individual feedbacks which is viewable by team for reference and details.
Directly Email Customers Directly email customers from within Zonka while the emails get saved with their feedback responses.
Share Feedback on Social Media Connect your social media accounts and share feedback received on your social media pages in one click.
View & Track History View history for all activities done with the feedback response and track it easily. Makes collaboration a breeze!

Real-time Reports & Analytics

Dashboard & Quick Analytics See quick analytics like responses, score, NPS at a glance on the dashboard with easy to understand graphs.
Survey, Staff & Location Reports Get survey-based reports, location-based reports and filter by staff. Additionally, see team and staff performance reports.
NPS, CSAT and CES Analysis View detailed analysis on customer loyalty, satisfaction and ease of working with you.
Drill Down & Advanced Filters Drill down reports and filter them by advanced filters, based on date, location, time, question, tags & more.
Date & Location Comparative Reports Compare data across two time periods or multiple locations or both together.
Over time Trends Understand customer sentiment and comments better with word analysis reports..
Word Analysis Understand customer sentiment and comments better with word analysis reports.
Save, Schedule & Export to PDF Save your reports with applied filters and settings, schedule them or export to PDF.