NPS Calculator for Spreadsheet

Calculate & Optimize Your Net Promoter Score (NPS) with Ease

Download our free NPS Calculator for Spreadsheet to measure customer loyalty, analyze trends, and make data-driven decisions that enhance your customer experience. Use it to track customer sentiment, benchmark against industry standards, and identify key drivers for improving retention and advocacy.

Get Your Free NPS Spreadsheet Calculator Now!

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Measure & Improve Customer Loyalty

Understand customer sentiment and take strategic actions to convert passives into promoters

Identify Key Drivers for Retention & Advocacy

Analyze feedback to uncover trends, address pain points, and optimize customer experience strategies

Track CX Trends & Benchmark Performance

Monitor changes in customer satisfaction over time and compare your NPS against industry benchmarks

Enhance Decision-Making with Data-Driven Insights

Leverage real-time customer feedback to refine business strategies and prioritize improvements

Steps to Use This NPS Calculator

How to Use this NPS Calculator?

This NPS calculator offers measuring your Net Promoter Score in two ways. You can either manually enter the number of Promoters, Passives, and Detractors to get an instant NPS calculation or input the number of responses for each score from 0 to 10, allowing the calculator to automatically categorize respondents and compute the final NPS score.

Option 1

By Entering Promoters, Passives, and Detractors

Option 2

By Entering Individual Score Responses

Step 1: Open the Spreadsheet

Download the file and open it in Google Sheets, Excel, or any compatible tool

Step 1: Open the Spreadsheet

Access the file in Google Sheets, Excel, or any compatible tool

Step 2: Enter the Number of Promoters, Passives, and Detractors

Input the respective counts into the designated fields so that NPS calculator can analyze

Step 2: Input the Number of Responses for Each Score

Enter the count of customers who selected each rating from 0 to 10. The calculator will automatically categorize the responses into NPS segments

Step 3: View Your NPS Score Automatically

The calculator will instantly compute your NPS based on the formula: NPS = (% Promoters - % Detractors)

Step 3: NPS Score Calculation

Your NPS will be automatically calculated based on the formula: NPS = (% Promoters - % Detractors)

Step 4: Analyze the Score & Take Action

Use the insights to improve customer experience and drive loyalty

Step 4: Review Insights & Optimize CX

Use the calculated NPS to monitor customer satisfaction trends and refine your customer experience strategy.

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The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

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Digital Marketing - Higher Education & Diversity

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Calculate & Optimize Your Net Promoter Score (NPS) with Ease

Get Your Free NPS Spreadsheet Calculator Now!

Measure & Improve Customer Loyalty

Identify Key Drivers for Retention & Advocacy

Track CX Trends & Benchmark Performance

Enhance Decision-Making with Data-Driven Insights

Trusted by 1000+ Brands Globally

How to Use this NPS Calculator?

Option 1

Option 2

Step 1: Open the Spreadsheet

Step 1: Open the Spreadsheet

Step 2: Enter the Number of Promoters, Passives, and Detractors

Step 2: Input the Number of Responses for Each Score

Step 3: View Your NPS Score Automatically

Step 3: NPS Score Calculation

Step 4: Analyze the Score & Take Action

Step 4: Review Insights & Optimize CX

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See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

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Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity