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Optimize Patient Journey Touchpoints with Ease

Here's your guide to improving patient interactions at every step. Learn actionable strategies to deliver seamless, patient-focused experiences in healthcare.

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What’s Inside in the Patient Touchpoint Checklist? 👀

Improve every touchpoint in your patient's journey with actionable strategies to enhance their satisfaction, engagement, and outcomes. Here are the key touchpoints you must optimize to create a seamless, patient-centric experience.

Appointment Booking

Make booking appointments and pre-visit preparation stress-free with text-to-book options, and real-time updates to save time and reduce errors.

The In-Care Experience

Improve care delivery with real-time updates, empathetic communication, and tools like tablets to ensure comfort and connection during visits.

Billing and Payment

Use secure text-to-pay options, transparent billing, and automated reminders. Ensure HIPAA compliance for a smooth and trusted payment process.

Post-Care Follow-Ups

Stay connected with follow-up messages, automated surveys, and reminders for ongoing care to show patients they matter beyond their visit.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Free Playbook

Optimize Patient Journey Touchpoints with Ease

Grab Your Free Playbook Now!

Measure Loyalty Across Customer Journey

Measure Loyalty Across Customer Journey

Measure Loyalty Across Customer Journey

Measure Loyalty Across Customer Journey

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What’s Inside in the Patient Touchpoint Checklist? 👀

Appointment Booking

The In-Care Experience

Billing and Payment

Post-Care Follow-Ups

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

Trusted Security

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity