AI-driven CES Survey Software To Measure & Improve Service Performance

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page. 

Yes, depending on your plan, you can create multiple CES surveys and customize them as required. It is advised to add only one CES question per survey to maintain feedback effectiveness.

Yes, you can embed CES question in Email Surveys. To ensure that the customer fill the survey, you can embed the first question as CES questions to collect agent feedback, turn on partial submissions and set up a survey reminders to ensure maximum submissions. You can send CES Survey email directly from the platform, add CES Survey in your in-signature, Download email template and send from other platforms, or trigger CES Survey email via integrations. 

You can integrate Customer Effort Score (CES) Survey Software with CRMs, HelpDesks, Marketing Tools, and more including HubSpot, Zendesk, HelpScout, Freshdesk, Mailchimp, Slack, WebEx, and more.

You can also integrate CES Survey Software with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Customer Effort Score Survey Software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Yes, you can add a follow-up question after your CES question. It’s a great way to identify the key drivers from the Customer Effort Score (CES). Also, you can further customise your surveys by adding logic-based questions including comment boxes, choice-based questions, etc. for customers with low CES score. 

Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up response alerts and tasks for low CES score and equip your Customer Support Teams with data for faster action, improved customers experience, and closing the feedback loop. 

Yes, you can use your existing HelpDesk including Zendesk, Freshdesk, etc. to trigger CES surveys. Zonka Feedback CES Survey Tool allows seamless integration with your existing tools and also enables creation of custom integrations using APIs and Webhooks.