AI-driven SaaS Feedback Tool to Gather Product Feedback

In SaaS, feedback comes in all shapes and sizes. Zonka Feedback, an AI-driven SaaS feedback tool, swiftly collects relationship and transactional insights, enabling companies to close the loop promptly and enhance customer satisfaction.

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Product Research

Gather valuable insights from customer feedback surveys to refine SaaS product features, improve user experience, and align with market needs.

User Research

Collect user feedback through feedback widgets, in-app surveys, and user interviews to understand user behavior and enhance customer experience.

Product Roadmap

Track feedback trends and analyze product feedback to help product teams make data-driven decisions and prioritize feature requests.

Feature Testing

Gather visual feedback on feedback tools and feature requests to evaluate usability, effectiveness, and improve customer satisfaction surveys.

Customer Surveys

Distribute recurring surveys to measure customer retention, enhance customer success, and build long-term customer relationships for SaaS growth.

Churn Feedback

Identify at-risk users, analyze qualitative feedback, uncover churn reasons, and help customer support teams improve customer loyalty strategies.

Feature Research

Conduct user interviews and customer feedback surveys to validate new features, prioritize SaaS product development, and refine product feedback.

Journey Feedback

Collect in-app feedback at key customer touchpoints like onboarding, support, and upgrades to analyze feedback and optimize user engagement.

Comprehensive Product Feedback Tool

Create & Automate Product Feedback Collection

Design intuitive surveys in minutes to collect valuable SaaS product feedback. Deploy custom surveys across multiple channels, including email, in-app feedback widgets, visual feedback tools, and microsurveys to improve the customer feedback loop.

AI-driven Survey Builder
Multi-channel Feedback Collection
Beautiful and Targeted Microsurveys

CX Automation

Automate User Experience Management

Leverage AI-powered automation, advanced workflows, and seamless integrations to optimize product CX management. Automatically trigger surveys to collect customer feedback, manage responses, receive real-time alerts, and close the customer feedback loop, ensuring timely actions and improved user satisfaction.

Workflow Designer
Targeted Survey Triggers
Real-time alerts & notifications to teams

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AI Analytics

AI Themes & Sentiments

Advanced SaaS insights, now with AI! Capture detailed feedback, categorize SaaS feedback based on themes, or identify intent and urgency using sentiment analysis. Effortlessly prioritize actions, tackle critical issues, and transform your product experience to drive exceptional customer loyalty.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Product Survey Software

Everything you need to Achieve SaaS Product Excellence

Zonka Feedback offers a powerful SaaS feedback tool to build and scale customer feedback programs. Collect and measure Net Promoter Score, CSAT score, feature feedback, or simply gauge how customer interacts with your product. Encourage customers to share feedback, gain real-time insights and automate the customer feedback loop to enhance user experience and drive data-driven decisions.

AI Survey Builder

Design surveys with AI, pre-defined templates & advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights using this AI-powered customer feedback tool. Empower SaaS companies to automatically categorize feedback by themes and urgency, utilize AI translations, capture customer insights, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Product Tour

AI-driven SaaS Feedback Tool to Gather Product Feedback

Product Research

User Research

Product Roadmap

Feature Testing

Customer Surveys

Churn Feedback

Feature Research

Journey Feedback

Trusted by 1000+ Brands Globally

Map Every Touchpoint on the Path to SaaS Success

Create & Automate Product Feedback Collection

Advanced Contact & User Targeting

Automate User Experience Management

Set-up Closed Product Feedback Loop Processes

AI Themes & Sentiments

Out-of-the-box Reporting

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything you need to Achieve SaaS Product Excellence

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

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