Top Customer Experience (CX) Events & Conferences in the USA 2024-25

The world of customer experience is ever-evolving, and staying ahead requires more than just understanding trends—it demands active engagement with the leading minds in the industry. Imagine your last pivotal decision. Was it made in isolation, or was it influenced by a breakthrough idea at a conference? This blog dives into the top CX events in the United States, perfect for CXOs and CEOs seeking to refine their strategies.

From practical workshops to networking with industry leaders, these events are essential. Why? Because real change happens when ideas meet action.

Ready to transform your customer experience approach?

Let’s explore the events shaping the future of CX.

Tl;DR

• A CX conference or event is where customer experience professionals and leaders from various industries gather to share insights, strategies, and best practices on how to improve their customer experiences.
• CEOs and CXOs should attend CX events to gain strategic insights, foster innovation, strengthen their network, and build industry-leading customer experience practices.
• This blog covers 15 must-attend CX events in the US for 2024-2025, providing you with opportunities to stay updated on CX trends, network, and improve your CX strategies.
• Zonka Feedback is a powerful survey software and CX management platform that helps measure and enhance customer experiences. Try it free for 14 days or schedule a demo of the product with our CX experts. 

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Top CX Events & Conferences in the US in 2024-25

Attending CX conferences and events in the United States is crucial for staying competitive in the dynamic landscape of customer experience.

The US, being a global hub for innovation and business excellence, hosts numerous high-profile CX events that attract top industry leaders and pioneers. These gatherings provide unparalleled opportunities to network with influential CX professionals, learn from cutting-edge case studies, and gain insights into emerging trends.

Here's a quick glimpse:

By participating, you can discover innovative solutions to enhance customer satisfaction and loyalty, benchmark your strategies against the best in the industry, and stay informed about the evolving needs and expectations of your customers.

Let's know more about each of these events. 

1. Support Driven Expo 2024

The Support Driven Expo brings together customer service practitioners to connect, share best practices, and network. Immerse yourself in the Support Driven Expo 2024, a dynamic event designed for customer support professionals. Engage in focused sessions across 8 tracks, network with industry peers, and learn from practitioners with hands-on experience. It’s an essential event for those looking to improve customer support strategies and learn from industry peers.

Date: May 14-15, 2024

Location: Las Vegas, USA

Agenda: AI, career development, community marketing, consulting, customer experience, knowledge management, management, and support operations.

Target Audience: Customer support professionals, managers, and industry leaders.

Register: Support Driven Expo

2. Pulse 2024 by Gainsight

Pulse 2024 is a key event for customer-led SaaS leaders, focusing on the latest trends in customer success and how to use AI for competitive advantage. It’s ideal for those looking to enhance their digital strategy and customer success initiatives.

Date: May 15-16, 2024

Location: St. Louis, Missouri, USA

Agenda: AI in customer success, digital strategy, and innovative approaches to customer retention.

Target Audience: SaaS leaders, customer success managers, and digital strategists.

Keynote Speakers: Nick Mehta, Chief Executive Officer, Gainsight; Chris Collins, Chief Customer Officer, Tricentis; Teresa Anania, SVP, Global Customer Experience, Zendesk, and many more

Official Website: Pulse 2024

3. Customer Contact Week (CCW) 2024

Known as the world’s largest customer contact event, CCW offers interactive workshops, think tank discussions, case study sessions, and extensive networking opportunities. It brings together CX leaders from various industries, focusing on innovative contact strategies and leveraging new technologies.

Date: June 3-6, 2024

Location: Las Vegas, Nevada

Agenda: Focus on innovative contact strategies, leveraging new technologies, and enhancing customer satisfaction.

Target Audience: CX leaders, contact center managers, and customer service professionals.

Keynote Speakers: Ricardo Parodi Vice President, Customer Engagement Centers Strategy Marriott; and more.

Register: Customer Contact Week

4. CX Retail Exchange USA 2024

Join the Customer Experience Exchange for Retail US 2024, where retail CX leaders explore innovative strategies to enhance customer experiences. This event features expert-led sessions, interactive discussions, and networking opportunities designed to optimize customer journeys, implement omnichannel strategies, and leverage AI for personalization. Learn best practices from top industry professionals to stay competitive in retail.

Date: September 24-25, 2024

Location: Texas, US

Agenda: Retail CX strategies, Personalized customer experiences, omnichannel strategies, leveraging AI, customer journey optimization, retail innovation.

Target Audience: Retail CX leaders, marketing professionals, and customer experience strategists

Keynote Speakers: Stuart Slomberg, Chief Retail Officer, Road Runner Sports; Shaz Kahng, Board Director at GoPro, Former CEO Gymboree & Award-Winning Author, GoPro; Patrick Murphy, Senior Director CX & Analytics, Walmart, and many more

Register: CX Retail Exchange USA

5. Chief Experience Officer Exchange

An invitation-only event designed for senior-level CX executives, offering intimate networking sessions and one-on-one meetings with solution providers. It focuses on solving critical business challenges and fostering peer-to-peer learning.

Date: October 28-30, 2024

Location: Orlando

Agenda: VoC advocacy, customer centric workflows, CX advocacy, customer journey mapping, AI-powered personalization.

Target Audience: Senior CX executives and decision-makers.

Keynote Speakers: Jose de Francisco, Global Design Leader; Shawn Johnson, Founder & President;  Rasheeda James, VP of Client Services, Americor, and others

Register: Chief Experience Officer Exchange

6. Customer Success Festival 2024

Join the Customer Success Festival 2024, where leading customer success executives from top corporations and startups converge for two days of networking and learning. Discover transformative solutions, benchmark strategies, and establish valuable connections.

Date: November, 13-14, 2024

Location: Chicago, Illinois

Agenda: Showcasing organizational value, strategic partnerships, scaling teams, AI in customer success, personalized solutions, crisis management, building client communities.

Target Audience: Customer success managers, CX leaders, and business strategists.

Keynote Speakers: Rebecca Bonagura, Senior Director, Customer Success, Culture Amp; Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce; Chelsea Krammes Hood, Senior Director, Enterprise Customer Success, PayPal, and more

Register: Customer Success Festival

7. Digital Customer Experience Summit 2024

The summit covers the latest technology, consumer behavior, and CX trends, providing fresh ideas and valuable networking opportunities. It focuses on optimizing digital customer experiences and leveraging the latest innovations in the field.

Date: November 13-14, 2024

Location: Toronto, Canada

Agenda: Digital fluency model, DevOps in CX, conversational AI, omnichannel experiences, digital service strategies, security-centric automation, and generative AI.

Target Audience: Digital CX professionals, technology leaders, and innovators.

Keynote Speakers: Austin Banasco, Director, Global Digital Marketing, Canada Goose; Mike Jacobs, VP, Growth, Etsy; Laura Pearce, Head of Marketing, Google Canada, and more

Register: Digital Customer Experience Summit

8. CX Exchange USA 2025

Join the Customer Experience Exchange USA 2025, an exclusive event for senior CX leaders, designed to align your strategies for creating optimized, personalized, and engaging customer experiences. This annual event returns in February 2025 in Fort Lauderdale, Florida, with a focus on overcoming challenges in customer satisfaction and ensuring customer-centricity across your organization. Network with peers, share best practices, and learn from industry leaders to bridge the gap between current CX practices and the ideal future state.

Date: February, 2025

Location: Fort Lauderdale, Florida

Agenda: Innovative CX strategies, implementing personalized approaches, measuring CX performance, and bridging the gap between current practices and future goals.

Target Audience: Senior CX leaders, executives, and professionals responsible for customer experience within their organizations.

Keynote Speakers: Lourdes Orivem Sr. Director, Customer Experience, Twitch; Andy Schulkind, Vice President Customer Experience, Domino North America, and many more

Official Website: CX Exchange USA

9. X4 Summit by Qualtrics

The X4 Summit gathers industry leaders to discuss creating breakthrough customer experiences, focusing on leveraging AI and data insights. This event is known for its grand scale and influential speakers, making it a critical gathering for those aiming to revolutionize their CX strategies.

Date: March 18-20, 2025

Location: Salt Lake City, Utah

Agenda: Sessions on AI integration, data-driven customer insights, frontline employee experience, and personalization strategies.

Target Audience: CX professionals, data scientists, and business leaders.

Keynote Speakers: Michelle Obama, Chris Nassetta, Dwayne Wade, Lindsey Vonn, Zig Serafin, and many more.

Register: X4 Summit

10. Forrester CX North America 2024

Embrace the future of customer experiences at Forrester’s CX Summit North America 2025. Join CX, marketing, and digital leaders to tackle challenges and seize new opportunities. Discover strategies to optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations. Gain insights on AI, alignment, trust, loyalty, and measurement. This summit is your catalyst for change, providing everything you need to unlock high-value customer experiences and adapt digital strategies for brand success.

Date: June 23-26, 2025

Location: Nashville, Tennessee & Online

Agenda: Integrating CX with growth strategies, customer journey mapping, leveraging AI, building trust, and actionable strategies to boost customer outcomes.

Target Audience: CX professionals, industry leaders, and executives.

Keynote Speakers: TBA

Register: Forrester CX North America

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