How to Collect In-App Feedback with React Native SDK?

React Native has become the go-to framework for developers building cross-platform mobile apps. Why? Because it enables you to create high-performing iOS and Android apps using a single codebase—streamlining development, reducing costs, and ensuring a consistent user experience across platforms.

But launching an app is just the first step. The real challenge lies in keeping it relevant, user-friendly, and engaging over time. What works today may not meet user expectations six months later. As trends shift and competition grows, apps need continuous updates and refinements to stay ahead. The key to achieving this? Listening to your users.

Understanding how users interact with your app, identifying their favorite features, and uncovering what frustrates them is crucial for improving usability and retention. This is where in-app feedback software becomes a game-changer. Unlike delayed App Store or Play Store reviews, in-app surveys allow you to capture real-time insights from users while they’re actively engaging with your app. With this immediate feedback, you can proactively fix issues, optimize features, and keep users satisfied—before frustrations lead to churn.

In this blog, we’ll walk you through how to integrate in-app feedback in React Native apps using Zonka Feedback’s React Native SDK. We’ll provide a step-by-step guide to implementation and explore the key benefits of collecting real-time feedback to enhance your app experience.

Let’s get started!

Enhance Your Android App with React Native SDK 

With Zonka Feedback React Native SDK, collect real-time user insights on iOS & Android effortlessly. Fix UI issues, optimize features, and boost retention.

What is React Native?

React Native is a powerful framework developed by Meta. It leverages JavaScript and React to create native-like mobile experiences, making it a top choice for developers and businesses alike. It is highly effective in app development because:

• Seamless Transition for Web Developers – Since React Native is based on JavaScript and React, web developers can easily transition to mobile app development without a steep learning curve.

• Native-Like User Experience – React Native renders UI components using native platform elements, ensuring a smooth and authentic experience for users.

• Highly Customizable & Extensible – With support for third-party plugins and native modules, React Native allows developers to integrate advanced features with ease.

• Optimized Performance & Instant Feedback – Its efficient implementation enables real-time code changes, allowing developers to see updates instantly without restarting the app.

By combining efficiency, flexibility, and cost-effectiveness, React Native has become a go-to framework for building scalable mobile applications that deliver exceptional user experiences.

Why Collect In-App Feedback in a React Native App?

Users expect seamless experiences, intuitive navigation, and a bug-free interface, regardless of whether they’re on iOS or Android. However, maintaining consistency across both platforms can be challenging, especially when dealing with platform-specific UI behaviors, performance variations, and user expectations.

For developers working with JavaScript and React Native, understanding how users experience the app in real time is crucial for refining performance, debugging platform-specific inconsistencies, and improving user engagement, and that's where in-app feedback changes the game.

Instead of relying on store reviews or vague analytics, in-app feedback tools gives you direct insights from users while they’re interacting with your app—helping you optimize React Native apps faster and more efficiently.

Benefits of In-App Feedback for React Native Apps

In-app feedback is crucial for improving React Native apps because it helps developers spot issues and make user experiences better. Here’s how:

1. Find Bugs That Happen on Different Devices

React Native apps use a system that connects JavaScript code with the phone’s built-in features. Sometimes, this connection can slow things down or even cause the app to crash on certain phones. In-app feedback helps catch issues like frozen screens, slow responses, and app crashes before they become a big problem.

2. Fix Slow or Glitchy Animations

Smooth animations make an app feel great, but they don’t always work perfectly—especially on older or budget phones. Users can report when animations are laggy, helping developers make them smoother for everyone.

3. Spot Issues in Extra Features Like Maps or Notifications

Many apps use extra tools like maps, camera access, or push notifications. However, these features may work well on one phone but not on another. With in-app feedback, users can report when these tools don’t work, so developers can fix them faster.

4. Ensure the App Looks Good on All Screen Sizes

React Native apps don’t always adjust perfectly to different screens, especially on tablets, foldable phones, or phones with unusual sizes. Users can report layout issues, helping developers fix them without having to test on every single device manually.

5. Understand Why Users Stop Using the App After an Update

React Native allows developers to update apps quickly without waiting for app store approval. But sometimes, these updates introduce new issues that frustrate users. In-app feedback helps developers figure out if a change caused confusion or bugs, so they can fix it quickly.

6. Improve How Users Navigate and Use Features

A new app feature might seem great to developers but may feel confusing to users. In-app feedback helps developers understand real user experiences, such as:

• A menu that works differently on Android vs. iPhone
• A swipe action that interferes with navigation
• A form that doesn’t allow users to submit information correctly

By collecting feedback directly from users, developers can make sure their apps are smooth, bug-free, and easy to use for everyone.

How to Collect In-App Feedback in React Native Apps?

By integrating Zonka Feedback’s React Native SDK, you can collect real-time insights, improve your app’s usability, and understand user pain points without relying on delayed app store reviews.

Let’s walk through how to seamlessly integrate Zonka Feedback’s React Native SDK and start collecting in-app feedback.

Pre-Requisites: What You Need Before You Start

Before integrating the Zonka Feedback React Native SDK, ensure you have:

• An active Zonka Feedback account – If you don’t have one, sign up here.
• A survey created in Zonka Feedback – Customize questions based on your feedback needs.
• An SDK token – Navigate to Distribute > In-App, enable the toggle, and copy the SDK token for your survey.

Once you have these, you’re ready to install the SDK and set it up in your React Native app.

Minimum Requirements

To integrate Zonka Feedback SDK, ensure your project meets these requirements:

• React Native version 0.60 or above
• Minimum version for dependencies:
  • react-native-community/netinfo: v6.0.2 or higher

• • react-native-device-info: v9.0.2 or higher

Step 1: Install the Zonka Feedback SDK

Run the following command in your project terminal to install the required dependencies:

npm install react-native-zonkafeedback
npm install react-native-device-info
npm install @react-native-community/netinfo

Step 2: Initialize the SDK in Your App

Generate an SDK token for your survey from the Distribute menu and use it to initialize the SDK.

To specify the region, use "US" for the United States and "EU" for Europe.

Wrap the relevant section of your app inside ZonkaFeedback Provider, passing the SDK token and region for seamless integration.

import {ZonkaFeedback} from "react-native-zonkafeedback";
const AppWithZonkaFeedback = () => {
return (
<ZonkaFeedback value=>
<YourApp />
</ZonkaFeedback>
);
};

Step 3: Identify Logged-In Users

If your app has a login or sign-up feature, you can automatically pass user details to Zonka Feedback. This allows responses to be linked to specific users rather than being anonymous.

import {useZFSurvey} from "react-native-zonkafeedback";

const HomeScreen = () => {
const {userInfo} = useZFSurvey();
const hash = {contact_email:"james@examplemail.com",
contact_name:"James Robinson",
contact_mobile:"+91019019010"
}
userInfo(hash)
}

Why is this useful?

• Helps segment responses by user type
• Enables personalized follow-ups based on feedback
• Links feedback to customer profiles for better support

Step 4: Optional Paramters

Using [SendDeviceDetails] (Optional)

Enable sendDeviceDetails by setting it to true to automatically capture device-specific information with the Zonka Feedback survey response. This includes details such as the operating system, OS version, IP address, and device type. By default, this setting is enabled when you integrate the SDK.

import {useZFSurvey} from "react-native-zonkafeedback";
const HomeScreen = () => {
const { sendDeviceDetails} = useZFSurvey();
sendDeviceDetails(true).startSurvey();
}

Using [sendCustomAttributes] (Optional)

Improve survey response rates by passing additional user data such as screen name, order ID, or transaction ID. These attributes help provide deeper insights and context to feedback.

Key Benefits of Using Custom Attributes:

• Identify Respondents – Surveys are anonymous by default; attributes help link responses to specific users.
• Trigger Targeted Surveys – Use attributes to initiate surveys based on user behavior or actions.
• Filter & Analyze Results – Segment feedback based on attributes for better insights and decision-making.

import {useZFSurvey} from "react-native-zonkafeedback";
const const HomeScreen = () => {
const { sendCustomAttributes} = useZFSurvey();
const hash = {contact_email:"james@examplemail.com",
contact_name:"James Robinson",
contact_mobile:"+91019019010"
}
sendCustomAttributes(hash).startSurvey();
}

Step 5: Reset Visitor Attributes

If you’re identifying users through the provided code, it’s recommended to clear visitor data upon logout to ensure accurate tracking and prevent data mix-ups. Use the following code to reset user attributes when a user logs out.

import {useZFSurvey} from "react-native-zonkafeedback";
const HomeScreen = () => {
const {clear} = useZFSurvey();
clear()
}