How to Collect In-App Feedback with React Native SDK?

React Native has become the go-to framework for developers building cross-platform mobile apps. Why? Because it enables you to create high-performing iOS and Android apps using a single codebase—streamlining development, reducing costs, and ensuring a consistent user experience across platforms.

But launching an app is just the first step. The real challenge lies in keeping it relevant, user-friendly, and engaging over time. What works today may not meet user expectations six months later. As trends shift and competition grows, apps need continuous updates and refinements to stay ahead. The key to achieving this? Listening to your users.

Understanding how users interact with your app, identifying their favorite features, and uncovering what frustrates them is crucial for improving usability and retention. This is where in-app feedback software becomes a game-changer. Unlike delayed App Store or Play Store reviews, in-app surveys allow you to capture real-time insights from users while they’re actively engaging with your app. With this immediate feedback, you can proactively fix issues, optimize features, and keep users satisfied—before frustrations lead to churn.

In this blog, we’ll walk you through how to integrate in-app feedback in React Native apps using Zonka Feedback’s React Native SDK. We’ll provide a step-by-step guide to implementation and explore the key benefits of collecting real-time feedback to enhance your app experience.

Let’s get started!

Enhance Your Android App with React Native SDK 

With Zonka Feedback React Native SDK, collect real-time user insights on iOS & Android effortlessly. Fix UI issues, optimize features, and boost retention.

React Native: The Game-Changer in Cross-Platform App Development

React Native is developed by Meta, this powerful framework leverages JavaScript and React to create native-like mobile experiences, making it a top choice for developers and businesses alike.

Why React Native is Highly Effective

• Seamless Transition for Web Developers – Since React Native is based on JavaScript and React, web developers can easily transition to mobile app development without a steep learning curve.

• Native-Like User Experience – React Native renders UI components using native platform elements, ensuring a smooth and authentic experience for users.

• Highly Customizable & Extensible – With support for third-party plugins and native modules, React Native allows developers to integrate advanced features with ease.

• Optimized Performance & Instant Feedback – Its efficient implementation enables real-time code changes, allowing developers to see updates instantly without restarting the app.

By combining efficiency, flexibility, and cost-effectiveness, React Native has become a go-to framework for building scalable mobile applications that deliver exceptional user experiences.

Why Collect In-App Feedback in a React Native App?

Users expect seamless experiences, intuitive navigation, and a bug-free interface, regardless of whether they’re on iOS or Android. However, maintaining consistency across both platforms can be challenging, especially when dealing with platform-specific UI behaviors, performance variations, and user expectations.

For developers working with JavaScript and React Native, understanding how users experience the app in real time is crucial for refining performance, debugging platform-specific inconsistencies, and improving user engagement, and that's where in-app feedback changes the game.

Instead of relying on store reviews or vague analytics, in-app feedback tools gives you direct insights from users while they’re interacting with your app—helping you optimize React Native apps faster and more efficiently.

How In-App Feedback Helps React Native Developers

1. Detect Platform-Specific Bugs in the JavaScript Bridge

React Native apps rely on a JavaScript bridge to communicate with native components. Sometimes, this can cause delayed rendering, performance bottlenecks, or even crashes on specific OS versions. In-app feedback helps you identify issues like UI freezes, memory leaks, and unresponsive gestures before they affect your users at scale.

2. Optimize the Performance of Animated Components

React Native’s Animated API and third-party libraries like Reanimated work great, but frame drops and laggy animations can occur, especially on lower-end Android devices. With in-app feedback, users can report animation issues in real-time, helping developers fine-tune performance across a wide range of devices.

3. Identify Breakpoints in Third-Party Native Modules

Many React Native apps rely on third-party packages like react-native-maps, react-native-image-picker, or push notification libraries. However, not all modules work equally well on both iOS and Android. In-app surveys allow users to flag malfunctions in camera access, GPS location tracking, or biometric authentication, so developers can quickly debug and update dependencies.

4. Validate UI & Navigation Across Different Screen Sizes

Unlike native apps, React Native doesn’t automatically adjust layouts perfectly across all devices. Users on foldable phones, tablets, or devices with custom aspect ratios may experience UI distortions or navigation glitches. In-app feedback helps capture these device-specific issues without needing exhaustive manual testing.

5. Understand Why Users Drop Off After an Update

Hot reloading and over-the-air (OTA) updates with Expo or CodePush allow for quick fixes without app store approval, but sometimes updates introduce new bugs or disrupt user workflows. In-app feedback helps developers pinpoint whether a recent UI change, API update, or performance tweak is causing frustration.

6. Improve Feature Adoption & User Flows

A feature might look perfect in development but feel unintuitive in real use. In-app feedback helps React Native developers track how users interact with new components like:

• A custom bottom sheet behaving inconsistently on iOS vs. Android
• Swipe gestures clashing with existing navigations
• Form validations breaking in production due to JS runtime differences

How to Collect In-App Feedback in React Native Apps?

By integrating Zonka Feedback’s React Native SDK, you can collect real-time insights, improve your app’s usability, and understand user pain points without relying on delayed app store reviews.

Let’s walk through how to seamlessly integrate Zonka Feedback’s React Native SDK and start collecting in-app feedback.

Pre-Requisites: What You Need Before You Start

Before integrating the Zonka Feedback React Native SDK, ensure you have:

• An active Zonka Feedback account – If you don’t have one, sign up here.
• A survey created in Zonka Feedback – Customize questions based on your feedback needs.
• An SDK token – Navigate to Distribute > In-App, enable the toggle, and copy the SDK token for your survey.

Once you have these, you’re ready to install the SDK and set it up in your React Native app.

Minimum Requirements

To integrate Zonka Feedback SDK, ensure your project meets these requirements:

• React Native version 0.60 or above
• Minimum version for dependencies:
  • react-native-community/netinfo: v6.0.2 or higher

• • react-native-device-info: v9.0.2 or higher

Step 1: Install the Zonka Feedback SDK

Run the following command in your project terminal to install the required dependencies:

npm install react-native-zonkafeedback
npm install react-native-device-info
npm install @react-native-community/netinfo

Step 2: Initialize the SDK in Your App

Generate an SDK token for your survey from the Distribute menu and use it to initialize the SDK.

To specify the region, use "US" for the United States and "EU" for Europe.

Wrap the relevant section of your app inside ZonkaFeedback Provider, passing the SDK token and region for seamless integration.

import {ZonkaFeedback} from "react-native-zonkafeedback";
const AppWithZonkaFeedback = () => {
return (
<ZonkaFeedback value=>
<YourApp />
</ZonkaFeedback>
);
};

Step 3: Identify Logged-In Users

If your app has a login or sign-up feature, you can automatically pass user details to Zonka Feedback. This allows responses to be linked to specific users rather than being anonymous.

import {useZFSurvey} from "react-native-zonkafeedback";

const HomeScreen = () => {
const {userInfo} = useZFSurvey();
const hash = {contact_email:"james@examplemail.com",
contact_name:"James Robinson",
contact_mobile:"+91019019010"
}
userInfo(hash)
}

Why is this useful?

• Helps segment responses by user type
• Enables personalized follow-ups based on feedback
• Links feedback to customer profiles for better support

Step 4: Optional Paramters

Using [SendDeviceDetails] (Optional)

Enable sendDeviceDetails by setting it to true to automatically capture device-specific information with the Zonka Feedback survey response. This includes details such as the operating system, OS version, IP address, and device type. By default, this setting is enabled when you integrate the SDK.

import {useZFSurvey} from "react-native-zonkafeedback";
const HomeScreen = () => {
const { sendDeviceDetails} = useZFSurvey();
sendDeviceDetails(true).startSurvey();
}

Using [sendCustomAttributes] (Optional)

Improve survey response rates by passing additional user data such as screen name, order ID, or transaction ID. These attributes help provide deeper insights and context to feedback.

Key Benefits of Using Custom Attributes:

• Identify Respondents – Surveys are anonymous by default; attributes help link responses to specific users.
• Trigger Targeted Surveys – Use attributes to initiate surveys based on user behavior or actions.
• Filter & Analyze Results – Segment feedback based on attributes for better insights and decision-making.

import {useZFSurvey} from "react-native-zonkafeedback";
const const HomeScreen = () => {
const { sendCustomAttributes} = useZFSurvey();
const hash = {contact_email:"james@examplemail.com",
contact_name:"James Robinson",
contact_mobile:"+91019019010"
}
sendCustomAttributes(hash).startSurvey();
}

Step 5: Reset Visitor Attributes

If you’re identifying users through the provided code, it’s recommended to clear visitor data upon logout to ensure accurate tracking and prevent data mix-ups. Use the following code to reset user attributes when a user logs out.

import {useZFSurvey} from "react-native-zonkafeedback";
const HomeScreen = () => {
const {clear} = useZFSurvey();
clear()
}