Top 10 Delighted Alternatives and Competitors to Try in 2025

Delighted is a well-known self-serve experience management platform that empowers businesses to gather actionable feedback from customers, employees, and products alike.

While it’s an excellent tool for collecting feedback, it may not meet all business needs. Whether it’s customer experience automation, diverse question types, or advanced reporting, there are other tools in the market that offer more robust and powerful solutions.

In this article, we’ve curated the top 10 Delighted alternatives—each offering unique features and capabilities—to help you find the perfect feedback solution tailored to your specific requirements and future goals. Let's dive in!

TL;DR

• Businesses may look for an alternative to Delighted due to its higher cost, follow-up questions, and limited integrations.
• We have gathered a list of top 10 Delighted alternatives with thorough market research, and set parameters, including unique features, and pricing plans.
• Some of the popular alternatives are Zonka Feedback, SurveyMonkey, Refiner, Typeform, Survicate, and more.
• To see how Zonka Feedback can be your top choice as a Delighted alternative, Schedule a demo to explore more about the tool.

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How Did We Evaluate Delighted Alternatives?

Selecting the ideal survey tool for your business can be daunting, especially with so many options available. To identify the best Delighted alternatives, we carefully considered the following key factors:

• Features: We prioritized tools that offer essential functionalities for creating, distributing, and analyzing surveys. Advanced features like automation, branching logic, and real-time reporting were also considered.

• Pricing: Cost-effectiveness was a significant factor. We looked for tools that deliver exceptional value for their pricing, catering to businesses of various sizes and budgets.

• Customer Reviews: Insights from real users on platforms like G2, Capterra, and TrustRadius played a crucial role. We examined customer feedback to understand the practical benefits and limitations of each tool.

• Free Versions and Trials: Tools offering free versions or trial periods scored higher, as they allow businesses to evaluate functionality before committing.

• Pros and Cons: Analyzing the advantages and disadvantages of each tool provided a well-rounded perspective. This helped us identify strengths and potential challenges based on user experiences.

By considering these factors, we’ve curated a list of reliable Delighted alternatives that cater to diverse business needs and goals.

10 Best Delighted Alternatives for Your Business

We've compiled the top 10 Delighted alternatives to help you make an informed decision. Each option is evaluated based on its features, pricing, and suitability for various business needs. Whether you want to enhance your customer feedback strategy or streamline your survey creation process, these tools offer robust solutions to fit your goals.

#1. Zonka Feedback

As one of the top Delighted alternatives, Zonka Feedback is the best customer feedback and experience management platform. The best part that makes the platform a top choice is its real-time response inbox. The omnichannel platform enables businesses to effortlessly measure customer satisfaction, net promoter score, customer effort score, and more. The platform also elevates customer experience with real-time report, and get in-depth insights while closing the feedback loop.

Zonka Feedback Features

• Capture responses and collect data with customized Surveys
• Run surveys on iOS and Android Devices, get feedback without WiFi, on the go
• Capture Website Experience using Popups, Feedback Button, Embed, Links
• Run Product Experience Surveys and employee feedback experience to know user responses and satisfaction with your product
• Create and customize engaging surveys in minutes with an easy-to-use editor

Pricing: Starts at $49/month. You can also try its free plan.

#2. Survicate

This online survey software is one of the top choices when it comes to gathering customer responses within minutes. The tool is highly rated for its effortless setup, customization, and integration features.

Survicate Features

• Build any survey in minutes using an intuitive drag-and-drop creator
• Automate data collection with recurring surveys for valuable insights
• Integrate with your favorite tools in a single click

Pricing: Starts at $99/month.

#3. SurveySparrow

SurveySparrow is a top customer experiences platform helping businesses build conversational surveys for any type and in any language.

SurveySparrow Features

• Conversational and dynamic survey
• Multi-channel distribution through different channels
• Automated workflows to set up branching logic and conditional actions

Pricing: Starts at $42/month

SurveySparrow is popular for its chat-like interface and robust features; however, it can work on Microsurveys and offline surveys. If you're looking for a SurveySparrow alternative read this blog on SurveySparrow competitors. 

#4. AskNicely

AskNicely mainly specializes in NPS tools. As an alternative, the platform enables businesses to measure every customer experience and motivate the frontline teams.

AskNicely Features

• Leverage workflows and integrations for the next best action
• Measure customer experience, motivate your frontline teams
• Compare performance across locations down to individual team members

Pricing: The tarting plan is priced at $449/month.

AskNicely mainly uses the NPS tool to measure customer and employee satisfaction; however, the platform lacks other CX metrics. Here is a blog for you on AskNicely competitors.

#5. SurveyMonkey

SurveyMonkey is an AI-powered tool that offers robust features for gathering responses for actionable business insights.

SurveyMonkey Features

• Survey respondent panels that allow customers to target specific demographics
• 250+ survey templates for various use cases
• Advanced survey creation with AI guidance for creating better question types

Pricing: Starts at $25/month 

SurveyMonkey is one of the most well-known online survey tools, businesses are looking for alternatives due to higher cost, few question types, and limited customization. If you're looking for some of its best alternatives, you can read this blog on SurveyMonkey competitors.

#6. Refiner

Refiner is a survey tool that specializes in Microsurveys. The tool offers highly customizable in-product surveys, coupled with advanced user targeting for segmented and specific insights.

Refiner features 

• Get highly customized in-app surveys with advanced user targeting
• Use Microsurveys to get reports and go beyond basic surveys
• Beautiful surveys to display everywhere, and gather responses

Pricing: Starts at $99/month

#7. Typeform

An easy-to-use and thoughtfully-designed survey solution, Typeform is a smart choice. The platform allows customers to strike up conversations with their customers instead of simply collecting feedback.

Typeform features

• Unique and conversational surveys to collect responses
• Provides extremely responsive customer support
• Ease in creating dynamic surveys through logic jumps

Pricing: Starts at $83/month.

Typeform helps brands treat people with thoughtfully designed tools; however, the platform has its own setbacks in terms of branding, better pricing, and ease of use. You can read this blog on Typeform competitors to learn more about its alternatives.

#8. GetFeedback

The customer experience management tool, GetFeedback enables users to quickly pivot based on customer responses and allows them to drive more brand value from them. It also provides survey templates like NPS ®, CES, CSAT, Digital and Purchase Experience, and more.

GetFeedback Features

• Collect targeted opinions and fuse them with customer data
• Get mobile-optimized survey templates
• Close the loop faster with real-time alerts

Pricing: You can get in touch with the sales team.

GetFeedback's complicated UI, limited integration options, steeper learning curve, and higher costs might compel businesses to switch to its alternatives. If you searching for some of its best alternatives, here is a blog you can read on GetFeedback competitors.

#9. SurveySenum

The AI-enabled platform, SurveySenum helps you measure and take action on an NPS & and CSAT Survey. The platform empowers users to launch any survey in just 30 minutes.

SurveySenum Features

• Easy to use and launch survey in 30 minutes
• Get a CX expert to analyze the feedback and boost sales
• Get data security

Pricing: You can connect with their sales team.

#10. ProProfs Survey Builder

ProProfs Survey Maker is a powerful and user-friendly tool designed to empower businesses to gather valuable insights and data effortlessly.

ProProfs Features

• Create surveys & forms
• Build NPS surveys
• Make polls, popups, sidebar & in-app surveys

Pricing: Starts at $19/month

How to Pick the Best Delighted Alternatives for Your Business Needs

Choosing the right Delighted alternative requires a clear understanding of your business objectives and feedback management goals. With so many options available, here are some key factors to consider when selecting the ideal survey tool for your needs:

1. Features and Functionality

• Ensure the tool offers essential features like survey creation, distribution, and analytics.
• Look for advanced features such as automation, logic branching, multi-channel feedback collection, and integration with CRMs or other business tools.

2. Customization Options

• Check if the tool provides branding options, custom survey templates, and the ability to tailor the survey experience to your audience.
• Prioritize tools that align with your business’s unique style and needs.

3. User Experience

• Evaluate the ease of use for both you and your respondents.
• A user-friendly interface can save time and improve the overall experience for your team.

4. Pricing

• Compare pricing plans to ensure the tool fits within your budget.
• Look for flexible plans that offer good value for money, and check if the tool includes hidden costs or premium features.

5. Free Trials and Versions

• Opt for tools that offer a free trial or free plan so you can evaluate their capabilities before committing.
• Test out features like reporting, survey logic, and integrations to ensure they meet your expectations.

6. Integration Capabilities

• Check if the tool integrates with your existing systems like CRM, email marketing platforms, or customer support tools.
• Seamless integration ensures better workflow automation and data management.

7. Security and Compliance

• Ensure the tool adheres to data security protocols and complies with regulations like GDPR or CCPA.
• This is especially critical for businesses handling sensitive customer information.

8. Scalability

• Choose a tool that can scale with your business as it grows.
• Features like multi-user accounts, enterprise-level analytics, and custom roles can be crucial for larger organizations.

9. Customer Support

• Look for tools with reliable customer support through multiple channels like chat, email, or phone.
• Timely assistance can save you from potential setbacks.

10. Reviews and Reputation

• Check user reviews on platforms like G2, Capterra, and TrustRadius.
• Insights from other businesses can provide valuable information about the tool’s pros and cons.

By carefully evaluating these factors, you can confidently choose the Delighted alternative that aligns with your business needs and helps you achieve your customer experience goals.

Best Delighted Alternatives: Zonka Feedback

We’ve explored the top 10 Delighted alternatives, each equipped with unique features to help you create sophisticated surveys and gather actionable insights. Whether you prioritize customization, advanced analytics, or seamless integrations, there’s a tool on this list to meet your needs.

Still unsure which platform is right for you? Give Zonka Feedback a try! With its cost-effective pricing and powerful features, it’s an excellent choice for businesses aiming to enhance customer experience. You can schedule a demo to explore more about the tool.