Top 14 AI Survey Tools For Smart Feedback Collection & Data-Driven Insights

Forget clunky forms and generic questions. The future of surveys is here, powered by AI!

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

AI-driven solutions enable businesses to collect customer insights faster by processing and analyzing vast amounts of data in real time. Natural language processing (NLP) can quickly analyze open-ended responses for sentiment and key themes, while machine learning models predict future customer behavior. Automated survey distribution ensures optimal timing and audience targeting, increasing response rates and data quality.

In this article, we will explore the best AI survey tools, highlighting their standout features, pros and cons, ideal use cases, and pricing. This guide will help you choose the right AI survey tool for your needs. Without further ado, let's get started! 

TL;DR

• Ditch boring surveys, embrace AI magic! Use AI survey software to create stunning surveys that are fit for each use case and industry. 
• We have shortlisted the tools based on their AI features, the technology powering them, their standout features, pros and cons, their ideal use case, and pricing. 
• Our list of top AI survey tools includes names like Zonka Feedback, QuestionPro, Typeform, Qualtrics, Fillout, and many more. 
• Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. This survey maker offers smart text analysis, sentiment analysis, decoding intent, and much more. You can sign up for a free 14-day trial or schedule a demo to learn more about it. 

Get a Better Understanding of Customer Feedback with AI Surveys & Analytics 

With AI survey tools, create surveys in seconds and use artificial intelligence to decode insights from the data collected.

If you’re ready to dive into our top picks, here's our list of the best AI survey tools for quick recommendations, or keep reading to learn about them.

What are AI Survey Tools?

AI survey tools leverage artificial intelligence to streamline the creation, distribution, and analysis of surveys. By using natural language processing (NLP), machine learning, and predictive analytics, these tools automate processes, enhance question relevance, and analyze feedback with precision. They’re designed to reduce manual tasks, improve data accuracy, and deliver deeper insights into customer sentiment and behavior.

How Do AI Survey Tools Transform Feedback Collection?

AI survey tools stand out by transforming standard surveys into interactive experiences. They can:

• Generate Adaptive Surveys: AI automatically generates questions based on survey goals and refines them to fit respondent profiles.
• Extract Sentiment & Predict Trends: Advanced NLP and machine learning interpret open-ended questions, detect emotion, and predict feedback patterns, helping businesses act on real-time insights.
• Enhance Data Quality: Automated checks filter poor survey responses and identify biased or repetitive data, ensuring accuracy.
• Optimize Timing and Delivery: AI survey tools determine the best times to send surveys and select ideal channels based on user behavior, boosting response rates and targeting the right audience.
• Enable Multilingual and Global Reach: AI-powered translations make surveys accessible in multiple languages, expanding reach and feedback diversity.

Our Criteria for Choosing the Best AI Survey Tools 

Choosing the best AI survey tools requires more than just listing features. Here’s what we looked at while selecting the best AI survey tools:

• AI-Driven Insights: We focused on tools that use AI for sentiment analysis, predictive trends, and emotion detection to provide deeper customer understanding.
• Survey Creation Efficiency: AI survey generator that creates adaptive surveys and automated questions based on goals ranked higher for reducing setup time.
• Data Quality Assurance: We prioritized AI survey software with features like bias detection, automated quality checks, and NLP for more accurate, unbiased survey responses.
• Customization and Flexibility: Survey software offering versatile options for survey flow, multilingual support, and personalized question paths stood out.
• Scalability and Cost-Effectiveness: We evaluated each survey tool’s ability to scale across business sizes and their value for varying budgets.

Top 13 AI Survey Tools for Smarter Survey Creation & Analysis 

Surveys have always been an essential tool for businesses to gather valuable feedback from their customers. With the help of AI-powered survey tools, this process has become even more efficient and insightful.

Let us explore the top 13 AI survey tools that can revolutionize the way you create and analyze surveys.

1. Zonka Feedback: Emotionally Intelligent AI Survey Software for Real-Time Insights

Zonka Feedback goes beyond traditional survey tools. It's an AI-powered conversation hub that transforms how you capture, analyze, and act on customer insights in real-time. Creating a survey is effortless—just tell its AI what you want to measure, and it will generate a relevant survey for you, saving valuable time and effort.

Leveraging its advanced AI, Zonka Feedback delves deeper than surface responses. It deciphers sentiment and intent, uncovering the moods and emotional subtext within your customer feedback. This allows for a richer understanding of your customer experience and the "why" behind their responses.

Zonka Feedback's AI also acts as a powerful discovery tool. By identifying recurring themes and automatically classifying feedback, it uncovers hidden patterns within your data. Imagine reports that showcase not just keywords and sentiment summaries, but also trends, common emotions, and key drivers – all presented in clear snapshots and visualizations like text clouds and response intent breakdowns.

To further streamline your analysis, it offers collaborative response inbox and multi-email senders to close feedback loops effectively by routing feedback to relevant teams and tracking responses. Smart summaries prioritize urgent feedback, condensing insights into actionable takeaways, and ensuring no valuable feedback is overlooked.

Standout AI Feature

• Emotion-Driven Insights with AI Themes & Entity Recognition: Go beyond basic sentiment analysis to understand customer emotions and detect patterns. Zonka Feedback’s AI-powered sentiment analysis tools reveals satisfaction levels in real-time and uses entity recognition to identify specific details like product names and locations for a targeted action. 
• AI Sentiment Reports: Generate AI-powered reports that provide detailed insights into customer emotions and the intent behind their feedback. The AI sentiment report not only analyzes raw data but also transforms it into easy-to-digest summaries, enabling you to take proactive steps based on customer mood and behavior patterns. 
• AI Translations: Remove language barriers effortlessly with multi-language AI translations, which automatically converts customer feedback into your preferred language. This feature allows you to seamlessly engage with a global audience, ensuring that no valuable feedback gets lost in translation.
• AI Workflow Automation & Sentiment Detection: With AI-powered workflows, feedback is automatically routed based on real-time sentiment, urgency, and intent. This feature directs critical feedback to the right teams, triggers follow-up actions, and escalates high-priority issues, ensuring empathetic and efficient responses for each customer interaction.
• Collaborative Response Inbox & Multi-Email Senders: Manage customer feedback seamlessly by replying directly within the platform. This feature enables real-time team collaboration, task assignment, and response tracking. Additionally, with multi-email senders, you can send follow-ups from various department or brand-specific emails, ensuring personalized and relevant communication, handled promptly and accurately.
• Dynamically Evolving Model: Customize AI models to specific industries or use cases, allowing them to continually learn and adapt with new feedback data. This ensures insights stay accurate, relevant, and aligned with changing customer trends, making feedback analysis highly effective.

Ideal For

Businesses across all sizes and industry verticals looking to offer a more customer-centric experience can benefit from the AI-powered analysis that Zonka Feedback offers

2. Medallia: AI Survey Maker for Customer & Employee Experience Insights

Medallia Athena revolutionizes customer and employee experience management with its AI-powered capabilities. It empowers businesses to effortlessly enhance their feedback processes. Athena's AI features refine language in real-time, enable easier root-cause analysis, use multiple ML techniques like supervised, semi-supervised, unsupervised, and knowledge-based to deliver impactful insights. 

Standout AI Feature

• Comprehensive Analytics: Supports various machine learning techniques, making advanced analytics accessible to both data scientists and frontline employees.
• AI-Augmented Workflows: Athena AI prioritizes impactful tasks, enabling faster goal achievement by automating repetitive ones.
• Trend Identification: Unsupervised learning algorithms surface hidden trends, aiding in root cause analysis and action on experience data.
• AI-Driven Alerts: Automatically generates alerts for actionable insights, helping teams focus on critical areas like customer retention and employee satisfaction.

Ideal For

Global scale organizations that require hyper-precise insights

3. InMoment: AI Survey Tool for Customer Insights & Engagement 

InMoment AI revolutionizes customer experience management by transforming unstructured feedback into actionable insights. As one of the best AI survey tools, InMoment offers real-time insights, predictive analytics, and automated actions to drive business growth. InMoment's advanced AI capabilities include conversation intelligence, smart summarization, impact prediction, generative AI prompts, and image recognition, enabling businesses to make data-driven decisions efficiently.

Standout AI Feature

• Conversation Intelligence: Enhances agent performance and customer satisfaction by linking CX complexities during agent-customer conversation with their performance.
• Smart Summarization: Converts feedback into structured, actionable insights.
• Impact Prediction: Analyzes key drivers and predicts their impact on experience scores.
• Generative AI Prompts: Elicits valuable qualitative feedback with real-time analytics and actionable data points.
• Image Recognition: Provides qualitative insights from photos for product and service improvements.

Ideal For

Businesses aiming to enhance customer experience, improve operational efficiency, and drive growth through detailed, real-time feedback analysis and data-driven decision-making

4. Forsta: AI Survey Generator for Insightful Customer Analysis

Forsta is one of the top AI survey tools that leverages cutting-edge AI to enhance customer experience management by turning unstructured feedback into actionable insights. It offers real-time insights and predictive analytics, enabling enterprises to make data-driven decisions swiftly. 

Standout AI Feature

• Intuitive Survey Creation with Visually Appealing Design: AI simplifies the process of survey creation by combining striking visual elements allowing for quick and easy survey design.
• Natural Language Processing (NLP): Enhances the quality of open-ended responses by understanding and categorizing them.
• Predictive Analysis: Anticipates respondent needs and adjusts questions to improve data quality.
• Engagement Insights: One of the best survey apps that provides AI-driven insights on how to increase respondent participation and completion rates.

Ideal For

Creating visually appealing and interactive surveys for a positive respondent experience

5. Qualtrics: AI Survey Tool with Deep Customer Profiles & Predictive Insights

Qualtrics stands above the rest as an AI-powered survey platform, empowering businesses to transform customer feedback into actionable insights. From the moment you design your survey to understanding nuanced emotions in responses, Qualtrics elevates every step with its cutting-edge AI. As a leading enterprise survey software, it provides robust tools and predictive analytics modeling, allowing businesses to identify trends and make strategic decisions based on real-time data. 

Standout AI Feature

• Deep Customer Profiles: Goes beyond demographics. Analyzes responses, comments, and even answer times to create unique customer experience profiles based on individual customer journeys and tailor interactions for better impact.
• Uncover & Act on Insights: AI automatically finds hidden patterns and trends in your survey data. Identifies anomalies for further investigation. 
• Propensity Modeling & Actionable Advice: Predicts which customers are likely to take specific actions (e.g., churn, purchase). Based on these predictions, Qualtrics suggests tailored actions you can take to improve customer satisfaction and loyalty.

Ideal for

Businesses, marketing teams, CX teams, and others make the most of customer, user, or employee feedback and deliver an exceptional customer experience

6. QuestionPro: Multilingual AI Survey Software for Global Research

QuestionPro AI, QxBot, is a powerful AI tool that helps businesses create their feedback forms and surveys in seconds. This AI survey tool uses generative AI to create surveys in a conversational tone. Using its proprietary generative AI gives QuestionPro the ability to make the survey generation more intelligent. It also offers AI text analysis tools to decipher emotions and fetch valuable insights from customer feedback from answers received in open-ended survey questions. 

Standout AI Feature

• Research through Multilingual Surveys: Ability to research and create multilingual surveys on all kinds of topics without any limitations in different languages using AI. 
• Smart Question Generation: Simply provide a topic and QxBot uses its AI capabilities to suggest relevant questions, saving you time and effort.
• Adaptive Survey Flow: QxBot goes beyond basic question generation. It can tailor the question types and logic jumps based on your conversation, creating a more engaging and dynamic survey experience for respondents.

Ideal For

Quick research studies on any demographic with a single topic description

7. Fillout: AI-Powered Survey Optimization Tool for Enhanced Data Quality

Fillout not only uses AI to create survey questions but also creates introductions for them. It suggests complete forms and surveys using ChatGPT based on any description or survey/form imports. The better the prompt it gets, the more specific survey questions and introductions it’s going to create. It lets the users customize survey wording and do much more to personalize the AI surveys. To make the most of Fillout, keeping abreast of ChatGPT updates is essential, as these enhancements can significantly improve the specificity and relevance of the surveys generated.

Standout AI Feature

• AI-powered Survey Optimization: Fillout's AI goes beyond initial creation. It can analyze your existing surveys and suggest edits or improvements for better clarity, flow, and effectiveness. This allows you to easily optimize your surveys and ensure they gather the most valuable data.
• Prompt-Based Specificity: The quality of Fillout's AI-generated surveys improves with better prompts. The more specific and detailed your description, the more relevant and targeted the questions and introductions will be.
• Customizable Wording & Personalization: Fillout empowers you to fine-tune the AI-generated surveys. You can customize the wording of questions to perfectly match your brand voice and personalize the content for a more engaging respondent experience.

Ideal For

Individuals and small businesses looking for a straightforward tool to create professional surveys with AI

8. SurveySparrow: CogniVue AI Data Analysis for Actionable Feedback

SurveySparrow's AI Survey feature revolutionizes feedback collection and the process of creating surveys. Generating surveys in seconds, this tool simplifies the process for businesses. This customer experience tool creates surveys (with 10 questions max) automatically based on the prompts it receives. Combined with the power of automation, this AI tool for survey analysis allows you to create surveys that garner a higher response rate and ensure unbiased feedback collection. 

Standout AI Feature

• AI Survey Builder: SurveySparrow offers an AI-powered survey builder that streamlines the creation process. Simply enter a prompt describing your survey goals, and the AI suggests relevant questions, saving you valuable time and effort.
• Smart Skip Logic: Leverage AI to create dynamic skip logic within your surveys. Respondents only see questions relevant to their previous answers, leading to a more personalized and efficient experience. They won't have to answer irrelevant questions, increasing completion rates.
• CogniVue - AI-powered Data Analysis: SurveySparrow goes beyond basic data collection. CogniVue, its AI analyst tool, dives deeper into your survey results. It can identify customer sentiment, uncover key drivers behind metrics, and offer industry-specific insights. 

Ideal For

Businesses looking to collect customer feedback, perform quick market research, or simply engage employees

9. SurveyMonkey: OpenAI-Powered GPT Survey Tool for Instant Customization

Powered with OpenAI, SurveyMonkey Genius is one of the first AI survey tools that used artificial Intelligence to create surveys, gather responses, and analyze the data received. With SurveyMonkey’s ‘Build with AI’, one can create surveys tailored to everyone’s unique needs. It combines the power of AI with machine learning to automate question-and-answer suggestions, offer survey scores, get a quick analysis of the response quality, and assess the sentiments of your customers with sentiment analysis. 

Standout AI Feature

• Build with AI: This feature utilizes OpenAI's GPT technology to draft surveys in as little as 30 seconds. You simply provide a prompt describing your survey goals, and the AI generates a starting point with relevant questions saving time and effort.
• AI-powered Feedback Analysis: SurveyMonkey can analyze open-ended responses using AI to categorize sentiment (positive, negative, neutral) and identify keywords or themes. This helps you gain a quicker understanding of the overall tone and key takeaways from your text data.
• Smart Question Branching: SurveyMonkey offers some basic question branching logic based on previous answers. While not the most advanced AI feature, it allows for a slightly more personalized survey flow for respondents.

Ideal For

This survey platform is ideal for those who want to eliminate confusion from the survey creation process

10. Poll The People: Built-In Survey Intelligence with iQ™

Poll The People is an AI-driven survey tool that makes it quick and easy for businesses to gather valuable insights from customers. It is powered by OpenAI which enables it to deliver a better experience throughout the survey creation process as well as data analysis. This makes it a powerful tool for businesses seeking actionable customer feedback to drive growth. It uses AI to guide survey creation, analyze data in real-time, target specific audiences, and uncover hidden patterns in feedback.

Standout AI Feature

• iQ™ - Built-in Survey Intelligence: iQ analyzes every aspect of your survey, offering suggestions for wording improvements, identifying potential biases, and optimizing the survey for maximum response rates. 
• Text iQ - Deep Text Analysis: The Text iQ utilizes OpenAI's text analysis capabilities to delve deeper into open-ended responses. It can extract sentiment analysis, identify keywords and entities, and uncover hidden themes within the data. 
• Predictive Actionable Insights: While many AI survey tools offer analysis, Poll the People's iQ takes it a step further by predicting future trends and recommends specific actions you can take based on your survey goals. 
  

Ideal for 

Businesses, marketing teams, and product managers seeking to improve customer experience, gather in-depth feedback, and obtain real-time user insights for development decisions

11. Typeform: Intuitive AI Survey Taker with Smart Survey Creation 

Typeform revolutionizes the simplicity of creating surveys with its AI-powered features. It enables businesses to seamlessly improve their forms. Its AI feature refines language in real-time, incorporates design elements from the website to maintain brand consistency, and suggests survey questions based on specific insights requirements.

Standout AI Feature

• Intuitive Survey Creation with Visually Appealing Design: AI simplifies the process of survey creation by combining striking visual elements allowing for quick and easy survey design.
• Natural Language Processing (NLP): Enhances the quality of open-ended responses by understanding and categorizing them.
• Predictive Analysis: Anticipates respondent needs and adjusts questions to improve data quality.
• Engagement Insights: Provides AI-driven insights on how to increase respondent participation and completion rates.

Ideal for

Creating visually appealing and interactive surveys for a positive respondent experience

12. Formstack: AI Survey Software with Personalized Survey Paths 

Formstack's intelligence goes beyond integrations. As a powerful form builder software, it utilizes dynamic conditional logic to deliver personalized form experiences, ensuring you capture the most relevant and accurate data from every interaction. Real-time reporting and analytics put meaningful insights at your fingertips, empowering data-driven decision-making and continuous improvement.

Standout AI Feature

• Personalized Paths: Forget basic branching, Formstack uses AI to analyze responses in real-time, adapting the question flow for each person. They only see relevant questions, making surveys more engaging and personal.

• AI Analyzes Open-Ended Questions: No need for manual coding! Formstack's NLP automatically extracts key themes, categorizes sentiment, and identifies keywords from open-ended answers. Gain richer insights from your text data with ease.

• AI Makes Data Shine: Formstack's AI automatically generates data visualizations that perfectly represent your survey results. You can understand complex data sets at a glance and share insights with stakeholders effortlessly.

Ideal for 

Whether you're capturing customer feedback, managing internal workflows, or analyzing complex data, Formstack's AI-powered features put you in control

13. Qualaroo (Acquired By ProProfs): AI Wording Optimization & Bias Detection Survey Tool

Qualaroo stands out with its ability to collect emotional as well as contextual customer insights from the feedback received. It is ingrained with the power of IBM Watson to perform in-depth sentiment analytics and extract their sentiments from answers given to open-ended questions. Its AI feature in surveys eliminates the need for any other software to manually process data and eases the feedback analysis and mining process. 

Standout AI Feature

• Wording Optimization & Bias Detection: Qualaroo analyzes your survey questions and identifies areas for improvement. It suggests changes to wording to ensure clarity and neutrality, minimizing bias that could skew your results.

• Maximized Response Rates: Qualaroo uses AI to predict how well your survey will perform. It analyzes elements like question structure and length, suggesting optimizations to maximize response rates. This helps you gather the most valuable data possible.

• OpenAI Text Analysis: In addition to survey optimization, Qualaroo integrates OpenAI for advanced text analysis of open-ended responses. This allows you to extract key themes and sentiment, gaining deeper insights from your text data.

Ideal for 

Creating automatic surveys to collect targeted feedback and get a deeper understanding of the responses

14. BlockSurvey:  AI-Powered Survey Builder for Enhanced Data Privacy & Insights

BlockSurvey stands out as a pioneering survey tool that integrates AI with an uncompromising focus on user data privacy. Ideal for businesses and individuals alike, it offers a robust platform to create insightful surveys while ensuring end-to-end encryption and data control. BlockSurvey’s AI-powered features streamline the feedback process, uncover trends, and assist in deep data analysis without compromising security.

Standout AI Feature

• Privacy-First AI: Employs cutting-edge AI tools while maintaining strict data privacy protocols, ensuring that user data is only accessible to its rightful owner.
• Predictive Analytics: Utilizes machine learning algorithms to predict response trends and enhance survey completion rates.
• Smart Survey Creation: AI-assisted recommendations help in crafting questions that maximize engagement and data quality.
• Anomaly Detection: Uses advanced algorithms to identify irregularities in survey data, allowing for quicker recognition of issues or data anomalies.
• Sentiment Analysis: The built-in AI evaluates responses to assess the emotional tone, providing deeper insights into participant feedback.

Ideal for 

Organizations and individuals who prioritize data privacy and require a reliable, AI-enhanced survey tool to gain actionable insights without compromising on security

How to Create a Survey with Zonka Feedback's AI Survey Taker?

Creating surveys in Zonka Feedback using AI is incredibly simple and efficient. With Zonka Feedback’s AI survey tool, you can quickly generate tailored surveys designed to match your specific requirements, saving time and ensuring your surveys are highly relevant to your audience. The platform's AI-powered survey builder uses AI to suggest questions, personalize content, and analyze responses, making the entire process seamless.

You can follow the steps mentioned below to create an AI survey in Zonka Feedback.

Step 1: Login to your Zonka Feedback account and navigate to your dashboard.

Step 2: Click on 'Add Survey' and select 'Start with AI'.

Step 3: Give the description of the survey that you want to create using AI.

Step 4: The AI generated survey will be created within a few seconds. You can review, edit, and customize the questions to align them with your goals.

Step 5: Select the survey distribution option (e.g., email, SMS, website, kiosk, etc) to reach your audience effectively.

Conclusion

With this list of AI-powered survey tools, it's clear that the future of data collection is anything but ordinary. We've explored a diverse landscape, from emotionally intelligent insights to AI-crafted questions that personalize every interaction.

The power of these AI tools for survey analysis lies in their ability to unlock hidden gems within customer feedback, transforming data into actionable intelligence that fuels growth and innovation.

With Zonka Feedback, you can easily create surveys and get smarter analyses that detect emotions and predict trends. If you are looking to get deep customer understanding, this is the tool to choose. 

You can sign up for free for a 14-day free trial or schedule a demo to understand its AI features and start creating surveys.