Use this Product Demo Request Survey Template to ask your customers to review your products on G2 and other third-party platforms to influence consumer behavior and improve customer loyalty.
Survey your customers to identify their satisfaction with your product and if they are willing to provide you with testimonials and reviews on platforms like G2, Capterra, GetApp, and more.
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1. How would you rate your experience with our product?
This question evaluates the overall satisfaction with your software or service. It provides benchmarks to identify strengths and areas for improvement, helping businesses enhance functionality, usability, and customer satisfaction to drive retention and advocacy.
2. Would you like to give us a review online?
This question identifies users willing to share their experiences publicly. Encouraging satisfied users to leave online feedback can boost your product’s visibility and credibility, while addressing hesitations helps improve user satisfaction and trust.
Boost customer trust with customizable questions, multi-channel surveys, automated follow-ups, and real-time analytics to capture impactful product reviews effortlessly.
1. Customizable Questions
Tailor survey questions to align with your SaaS or digital product. With Zonka Feedback, adjust wording, add service-specific queries, or include follow-up questions to gather precise and actionable insights.
2. Multi-Channel Distribution
Reach users through various touchpoints to collect reviews:
Website Embeds: Place surveys on dashboards or product usage pages to collect feedback when users are actively engaging with your software.
In-App Surveys: Integrate the survey into your app or software interface for seamless and relevant feedback during usage.
QR Codes: Use QR codes in emails or on user guides to make feedback submission quick and accessible.
Email Surveys: Send personalized survey links post-onboarding or after feature launches to gather thoughtful and detailed reviews.
3. Automated Follow-Ups
Use Zonka Feedback’s automation tools to send reminders to users who haven’t completed the survey. This ensures higher response rates and increases the likelihood of gathering valuable reviews.
4. Real-Time Analytics
Track responses as they arrive using real-time analytics. Zonka Feedback’s tools offer detailed insights, sentiment analysis, and trends to help businesses understand user sentiment and make data-driven decisions to improve their digital offerings.
Tailored for diverse industries, this template helps capture detailed reviews to enhance experiences, refine offerings, and strengthen customer trust.
SaaS and Software Products
Post-Onboarding Feedback: Collect insights from users after onboarding to evaluate initial impressions and ease of use. Sample Question: “How would you rate your experience with [Product Name] during the first 30 days?”
Feature-Specific Feedback: Gather user opinions on newly launched features to refine development and prioritize updates. Sample Question: “How useful did you find the new feature [Feature Name] in addressing your needs?”
Digital Services
Subscription Feedback: Understand user satisfaction with your subscription model and recurring services to drive renewals. Sample Question: “How satisfied are you with the value provided by your current subscription?”
Performance Reviews: Gather feedback on service reliability and performance to enhance delivery. Sample Question: “How would you rate the performance of our platform during your usage?”
EdTech Platforms
Course and Content Feedback: gather customer feedback on course quality, platform usability, and overall learning experience. Sample Question: “How likely are you to recommend our platform to a fellow learner?”
Instructor Feedback: Evaluate satisfaction with instructors or course materials to refine content delivery through this product testing survey. Sample Question: “How helpful was the content provided by [Instructor/Module]?”
Marketing and Digital Tools
Campaign Feedback: Assess satisfaction with tools for product evaluation survey like email marketing or analytics features to improve functionality. Sample Question: “How effective has [Feature Name] been in achieving your marketing goals?”
Easily set up, customize, and deploy the Product Review Request Survey Template to collect valuable customer feedback and improve your product’s reputation across key touchpoints.
Access the Template: Click on edit this template, sign up with your details and you can directly start using the template in a minute. Alternatively, you can log in to Zonka Feedback and select the product review request survey template from the survey templates library for quick setup.
Customize the Survey: Tailor questions to focus on your digital product’s unique features and align with your brand. Add conditional logic and custom branding for a seamless experience.
Choose Distribution Channels:
Website Embeds: Place surveys on user dashboards or product pages to collect real-time feedback.
In-App Surveys: Integrate surveys into your software interface for instant user feedback.
Email Surveys: Send survey links and feedback request email post-onboarding or after feature launches for detailed reviews.
QR Codes: Include QR codes in guides or training materials to capture reviews quickly.
Social Media: Share surveys to engage active users and collect feedback from your community.
Preview and Launch the Survey: Review the design and flow to ensure alignment with your goals before sharing.
Analyze Feedback: Use Zonka Feedback’s tools to track responses, identify trends, and take action to refine your product and build stronger customer relationships.
This template is designed for SaaS, software, and digital products, enabling businesses to gather actionable feedback, refine features, build trust, and exceed user expectations in a competitive market.
Showcase standout features and benefits in user testimonials and reviews.
Build trust by sharing positive reviews on your website, app stores, or marketing campaigns.
Proactively collect reviews to improve your online presence and credibility.
Address feedback promptly to maintain customer satisfaction and trust.
Use feedback to identify pain points and prioritize feature updates or fixes.
Drive user-centric innovation by leveraging customer insights.
Encourage users to share their experience publicly, fostering advocacy and community trust.
Motivate hesitant users with incentives or personalized follow-ups.
Collecting feedback is only the first step, closing the loop ensures you act on the insights and foster stronger customer relationships. Here's how to effectively close the feedback loop with this template:
Show appreciation to users for sharing their opinions and honest feedback. Send personalized thank-you messages or automated acknowledgments to demonstrate that their input matters. Example: "Thank you for your feedback! Your input helps us improve and create a better experience for you."
For users who express dissatisfaction or hesitation to leave a review, follow up with tailored responses. Address their concerns by offering solutions, explaining updates, or providing support to rebuild trust. Tip: Use Zonka Feedback’s tools to tag responses on target audience that require action and assign them to the relevant teams for follow-up.
Encourage satisfied users to share their experiences publicly. Send follow-up emails with direct links to review platforms, app stores, or testimonials pages to amplify your product’s credibility and collect feedback. Example: "We’re thrilled you had a great experience! Share your thoughts on [platform link] to help others discover us."
Analyze trends, market research and recurring issues from the feedback. Use these insights to improve your product, optimize workflows, and refine your features to align with user expectations. Communicate these improvements back to users to show you’re listening and acting. Example Communication: "You spoke, we listened! Based on your feedback, we’ve improved [Feature Name] to make it more intuitive and efficient."
Utilize Zonka Feedback’s automation tools to streamline the feedback loop process. Trigger follow-ups based on survey responses, set reminders for unresolved concerns, and track progress to ensure no feedback is overlooked.
Closing the feedback loop is essential for turning user insights into actionable improvements, enhancing your SaaS or digital product experience, and strengthening customer relationships.
Boost User Retention
Responding to feedback shows customers that their opinions are valued. This fosters trust, builds loyalty, and encourages long-term engagement with your product.
Drive Continuous Improvement
Use customer feedback to refine your product features, market research and address pain points. Closing the loop ensures your product stays aligned with user needs and remains competitive.
Build Brand Advocacy
Engaged customers who see their input being acknowledged and acted upon are more likely to become advocates. Offer them discount or free gift to make them feel valuable. This helps boost positive reviews, generate referrals, and enhance your brand reputation.
The ideal time is after significant user interactions, such as completing onboarding, using a new feature, or achieving a milestone with your product. Timing it close to their experience ensures relevant and actionable feedback.
Yes, you can customize the survey to focus on workflows or functionalities by asking targeted questions about ease of use, performance, or value.
Embed the survey subtly, such as through in-app pop-ups or exit intent triggers, ensuring it appears at non-intrusive moments like task completion or session end.
Yes, patient feedback can be kept anonymous to encourage honest and unbiased responses. However, if patients choose to provide their personal information voluntarily, it can be used for follow-up purposes or to address specific concerns.
You can identify user satisfaction trends, pinpoint issues with specific features, understand what users value most, and gather testimonials for public or internal use with valuable customer feedback.
Yes, by asking users who opt out of leaving reviews about their reasons, you can address barriers like lack of time, dissatisfaction, or unclear instructions.
Keep the survey short, ensure questions are relevant, and provide clear instructions. Offering a small incentive can also significantly boost participation.
Recommends optimal timing for distributing the form (e.g., immediately post-discharge, follow-up via email) to maximize response rates and relevance.
Analyze the feedback using Zonka Feedback’s tools, with just a few clicks and survey responses identify patterns, address user concerns promptly, and use positive responses as testimonials or case studies to enhance your product’s reputation and customer satisfaction.
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