Use this Product Demo Request Survey Template to ask your customers to review your products on G2 and other third-party platforms to influence consumer behavior and improve customer loyalty.
Survey your customers to identify their satisfaction with your product and if they are willing to provide you with testimonials and reviews on platforms like G2, Capterra, GetApp, and more.
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1. How would you rate your experience with our product?
This question evaluates the overall satisfaction with your software or service. It provides benchmarks to identify strengths and areas for improvement, helping businesses enhance functionality, usability, and customer satisfaction to drive retention and advocacy.
2. Would you like to give us a review online?
This question identifies users willing to share their experiences publicly. Encouraging satisfied users to leave online feedback can boost your product’s visibility and credibility, while addressing hesitations helps improve user satisfaction and trust.
Boost customer trust with customizable questions, multi-channel surveys, automated follow-ups, and real-time analytics to capture impactful product reviews effortlessly.
1. Customizable Questions
Tailor survey questions to align with your SaaS or digital product. With Zonka Feedback, adjust wording, add service-specific queries, or include follow-up questions to gather precise and actionable insights.
2. Multi-Channel Distribution
Reach users through various touchpoints to collect reviews:
Website Embeds: Place surveys on dashboards or product usage pages to collect feedback when users are actively engaging with your software.
In-App Surveys: Integrate the survey into your app or software interface for seamless and relevant feedback during usage.
QR Codes: Use QR codes in emails or on user guides to make feedback submission quick and accessible.
Email Surveys: Send personalized survey links post-onboarding or after feature launches to gather thoughtful and detailed reviews.
3. Automated Follow-Ups
Use Zonka Feedback’s automation tools to send reminders to users who haven’t completed the survey. This ensures higher response rates and increases the likelihood of gathering valuable reviews.
4. Real-Time Analytics
Track responses as they arrive using real-time analytics. Zonka Feedback’s tools offer detailed insights, sentiment analysis, and trends to help businesses understand user sentiment and make data-driven decisions to improve their digital offerings.
Tailored for diverse industries, this template helps capture detailed reviews to enhance experiences, refine offerings, and strengthen customer trust.
SaaS and Software Products
Post-Onboarding Feedback: Collect insights from users after onboarding to evaluate initial impressions and ease of use. Sample Question: “How would you rate your experience with [Product Name] during the first 30 days?”
Feature-Specific Feedback: Gather user opinions on newly launched features to refine development and prioritize updates. Sample Question: “How useful did you find the new feature [Feature Name] in addressing your needs?”
Digital Services
Subscription Feedback: Understand user satisfaction with your subscription model and recurring services to drive renewals. Sample Question: “How satisfied are you with the value provided by your current subscription?”
Performance Reviews: Gather feedback on service reliability and performance to enhance delivery. Sample Question: “How would you rate the performance of our platform during your usage?”
EdTech Platforms
Course and Content Feedback: gather customer feedback on course quality, platform usability, and overall learning experience. Sample Question: “How likely are you to recommend our platform to a fellow learner?”
Instructor Feedback: Evaluate satisfaction with instructors or course materials to refine content delivery through this product testing survey. Sample Question: “How helpful was the content provided by [Instructor/Module]?”
Marketing and Digital Tools
Campaign Feedback: Assess satisfaction with tools for product evaluation survey like email marketing or analytics features to improve functionality. Sample Question: “How effective has [Feature Name] been in achieving your marketing goals?”
The ideal time is after significant user interactions, such as completing onboarding, using a new feature, or achieving a milestone with your product. Timing it close to their experience ensures relevant and actionable feedback.
Yes, you can customize the survey to focus on workflows or functionalities by asking targeted questions about ease of use, performance, or value.
Embed the survey subtly, such as through in-app pop-ups or exit intent triggers, ensuring it appears at non-intrusive moments like task completion or session end.
Yes, patient feedback can be kept anonymous to encourage honest and unbiased responses. However, if patients choose to provide their personal information voluntarily, it can be used for follow-up purposes or to address specific concerns.
You can identify user satisfaction trends, pinpoint issues with specific features, understand what users value most, and gather testimonials for public or internal use with valuable customer feedback.
Yes, by asking users who opt out of leaving reviews about their reasons, you can address barriers like lack of time, dissatisfaction, or unclear instructions.
Keep the survey short, ensure questions are relevant, and provide clear instructions. Offering a small incentive can also significantly boost participation.
Recommends optimal timing for distributing the form (e.g., immediately post-discharge, follow-up via email) to maximize response rates and relevance.
Analyze the feedback using Zonka Feedback’s tools, with just a few clicks and survey responses identify patterns, address user concerns promptly, and use positive responses as testimonials or case studies to enhance your product’s reputation and customer satisfaction.
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