Employee Net Promoter Score® (eNPS) Survey Template

Design Employee Net Promoter Score Survey Template that works for you

Create and design engaging surveys quickly with an easy-to-use, no-code survey builder. Zonka Feedback enables an organization to build custom experiences to engage employees and measure CX metrics like NPS, CES, and CSAT or choose from a pre-build templates to conduct employee surveys. 

Use dynamic surveys to access features like skip logic, survey redirection, themes, answer piping, and more. Once you have chosen the right eNPS Surveys template and selected the distribution channel, you can start measuring customer loyalty, and access reports with actionable insights to promote employee retention and improve company success.

Set-up Your Employee Net Promoter Score Survey Template

Using Zonka Feedback's pre-build eNPS Survey Template, you can quickly set up your surveys and measure employee loyalty and employee satisfaction. Most of the functionalities are already established in the platform itself so you can get started with employee engagement surveys within minutes. 

All you need is to Signup/Login to your Zonka Feedback Account and access the free Employee Net Promoter Score Survey template.

The template consists of eNPS survey questions that can be modified based on your need (For instance, you can have the standard NPS question for measuring the customer loyalty (Employee loyalty in this case) and a follow up open ended question to gain valuable insights on how to keep employees happy and foster a healthy workplace culture for maximum job satisfaction. 

You can add skip logic that lets you show specific questions to employees based on their eNPS score and show different questions to satisfied employees and unsatisfied employees. 

For example, if your employees select a low NPS score (6-7 or 1-5), you can follow up with a different question than you'd do for happy employees. For detractors and passives (Unhappy customers), you can ask them for the possible improvements or suggestions and most importantly their reason for the bad score. For happy customers, you can ask them to post testimonials on aggregator platforms such as Glassdoor. 

How to calculate score from Employee Net Promoter Score Survey Template?

Calculating Employee Net Promoter Score is simple as it involves few steps and one eNPS survey questions -

"On a scale of 0 to 10, how likely are you to recommend our organization as a place to work?" Employees can rate the question between 0 (Highly unlikely) and 10 (Extremely likely). Once the responses are received, a business ca categorize its employees in the following categories. 

1. Promoters (Employee NPS score is 9-10): The respondents with score in this range are usually loyal customers. 
2. Passives (Employee NPS score is 7-8): The respondents are somewhat satisfied but not enough to recommend your business to others. 
3. Detractors (Employee NPS score is 0-6): The respondents are dissatisfied and a likely to disengage quickly. 

Once you have used the Employee Net Promoter Score survey template, you can quickly measure customer experience and loyalty. In order to calculate your eNPS score, subtract the percentage of Detractors from the percentage of promoters. The final score will fall within the range of -100 to +100.

Effective Ways to improve your eNPS score using Template

The eNPS score might seem like one-way ticket to improved customer loyalty and long-term retention but there can be additional steps you can take to scale your Employee Retention efforts and improve your business. Here are some of the effective ways to use your eNPS survey template and preserve your top talent for the business.

1. Measure eNPS frequently

Frequently surveying the employees fosters a culture of feedback and makes it easy for both the company and the employees to put their expectations forward. The more frequently you do it, the better you can work on improving the experience for the respondents.

If you send the surveys too far apart, you won't be able to pin-point exact changes that correspond to each NPS score. 

2. Keep the eNPS transparent

While conducting Employee Net Promoter Score Survey, it's best to keep the results transparent with the staff. By showing the results, your employees will be more invested rather than removed from the evaluation process.

Also, don't be afraid to show negative scores as it shows that the company is committed to improve the numbers (employee engagement, workplace experience, etc.).

3. Take action on insights

The best way to utilize your Employee Net Promoter Score survey template is by acting upong the feedback you receive. It helps making it clear that your employees are heard, understood and most importantly, their feelings are valued in the workplace. For this very reason, it is recommended to include follow-up questions. 

Follow-up questions to avoid in your Employee NPS Survey Template

As we have already established that including follow-up questions among other survey questions in your eNPS survey. They can help you find out the areas of improvement directly from the mouth of respondents but a wrong follow-up question can be bad for an organization and end up doing more damage than any good.

The rule of thumb says it's best to avoid questions based on sentiments. There are a few follow-up questions you must avoid in your Employee Net Promoter Score Survey Template. 

1. Do you receive enough recognition? 
2. Does your manager care about you as a person?
3. Do you see yourself working here in five years?