Measure the loyalty of your employees and their likelihood to recommend your company as a place of work to others with this quick eNPS® Survey Template.
Use this research template to identify your employees from promoters to detractors and measure employee engagement, loyalty, and satisfaction. Use this eNPS Survey Template to collect employee feedback and identify organizational problems to improve employee experience & loyalty.
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Here are detailed descriptions of each question in this template, explaining their purpose and how they provide practical insights to measure employee satisfaction, address concerns, and improve workplace engagement effectively.
1. On a scale of 0 to 10, how likely is it you would recommend this company as a place to work?
This question, based on the NPS framework, is crucial for gauging employee satisfaction and loyalty. It categorizes respondents as promoters, passives, or detractors, providing actionable insights to enhance workplace culture and retention.
2. What's your primary reason for recommending us as a place of work?
This follow-up open-ended question provides qualitative insights into why employees feel positively about the organization. It helps identify strengths like culture, growth opportunities, or benefits, reinforcing what drives employee satisfaction and loyalty.
3. What's the one thing we could change for you to recommend us as a place of work?
This open-ended question focuses on understanding areas of improvement for employees who may be hesitant to recommend the organization. It provides actionable feedback to address concerns and enhance workplace satisfaction and loyalty.
Create and design engaging surveys quickly with an easy-to-use, no-code survey builder. Zonka Feedback enables an organization to build custom experiences to engage employees and measure CX metrics like NPS, CES, and CSAT or choose from pre-build templates to conduct employee surveys.
Use dynamic surveys to access features like skip logic, survey redirection, themes, answer piping, and more. Once you have chosen the right eNPS Surveys template and selected the distribution channel, you can start measuring customer loyalty, and access reports with actionable insights to promote employee retention and improve company success.
Using Zonka Feedback's pre-build eNPS Survey Template, you can quickly set up your surveys and measure employee loyalty and employee satisfaction. Most of the functionalities are already established in the platform itself so you can get started with employee engagement surveys within minutes.
All you need is to sign up/log in to your Zonka Feedback Account and access the free Employee Net Promoter Score Survey template.
The template consists of eNPS survey questions that can be modified based on your need (For instance, you can have the standard NPS question for measuring customer loyalty (Employee loyalty in this case) and a follow-up open-ended question to gain valuable insights on how to keep employees happy and foster a healthy workplace culture for maximum job satisfaction.
You can add skip logic that lets you show specific questions to employees based on their eNPS score and show different questions to satisfied employees and unsatisfied employees.
For example, if your employees select a low NPS score (6-7 or 1-5), you can follow up with a different question than you'd do for happy employees. For detractors and passives (Unhappy customers), you can ask them for possible improvements or suggestions and most importantly their reason for the bad score. For happy customers, you can ask them to post testimonials on aggregator platforms such as Glassdoor.
Here are the detailed steps for setting up the template.
edit this template , sign up with your details and you can directly start using the template in a minute. Alternatively, you can log in to Zonka Feedback and select the Employee Net Promoter Score (eNPS) survey template from thesurvey templates library for quick setup.
Tailor the eNPS survey template to reflect your organization's branding and goals. Modify the standard eNPS question (“How likely are you to recommend this company as a great place to work?”) and follow-up questions to gather specific insights. Personalize the survey with your company logo, theme, and targeted questions to address key areas of employee engagement.
Select the most effective channels to reach your employees and encourage participation:
Email: Send personalized email survey invitations directly to employees' inboxes with embedded questions for quick responses.
Intranet or HR Platforms: Embed the survey on internal portals or HR tools for easy access.
SMS: Share short SMS survey links via text messages for on-the-go participation.
QR Codes: Display QR codes survey in office areas or employee handouts for convenient, contactless feedback submission.
Use Zonka Feedback’s preview feature to review the survey flow, design, and functionality. Ensure the eNPS question is clear and the follow-up questions are relevant. Once finalized, launch the survey through your chosen distribution channels.
Track real-time responses and analyze trends using Zonka Feedback’s analytics dashboard. Identify employee sentiment, calculate the eNPS score, and dive deeper into themes and suggestions provided in follow-up responses. Use these insights to implement meaningful changes and boost employee satisfaction and loyalty.
Calculating Employee Net Promoter Score is simple as it involves few steps and one eNPS survey questions -
"On a scale of 0 to 10, how likely are you to recommend our organization as a place to work?" Employees can rate the question between 0 (Highly unlikely) and 10 (Extremely likely). Once the responses are received, a business can categorize its employees in the following categories.
Promoters (Employee NPS score is 9-10): The respondents with the score in this range are usually loyal customers.
Passives (Employee NPS score is 7-8): The respondents are somewhat satisfied but not enough to recommend your business to others.
Detractors (Employee NPS score is 0-6): The respondents are dissatisfied and a likely to disengage quickly.
Once you have used the Employee Net Promoter Score survey template, you can quickly measure customer experience and loyalty. In order to calculate your eNPS score, subtract the percentage of Detractors from the percentage of promoters. The final score will fall within the range of -100 to +100.
The eNPS score might seem like a one-way ticket to improved customer loyalty and long-term retention but there can be additional steps you can take to scale your Employee Retention efforts and improve your business. Here are some of the effective ways to maximize your eNPS survey template effectiveness and preserve your top talent for the business.
Frequently surveying the employees fosters a culture of feedback and positive employee experience and makes it easy for both the company and the employees to put their expectations forward with a positive workplace culture. The more frequently you do it, the better you can work on improving the employee satisfaction for the respondents as similar to customer satisfaction.
If you send the surveys too far apart, you won't be able to pinpoint the exact changes that correspond to each NPS score.
While conducting the Employee Net Promoter Score Survey, it's best to keep the results transparent with the staff. By showing the results, your employees will be more invested rather than removed from the evaluation process.
Also, don't be afraid to show negative scores as it shows that the company is committed to improving the numbers (employee engagement, workplace experience, etc.).
The best way to utilize your Employee Net Promoter Score survey template is by acting upon the feedback you receive. It helps make it clear that your employees are heard, and understood and most importantly, their feelings are valued in the workplace. For this very reason, it is recommended to include follow-up questions.
As we have already established include follow-up questions among other survey questions in your eNPS survey. They can help you find out the areas of improvement directly from the mouths of respondents but a wrong follow-up question can be bad for an organization and end up doing more damage than any good.
The rule of thumb says it's best to avoid questions based on sentiments. There are a few follow-up questions you must avoid in your Employee Net Promoter Score Survey Template.
Do you receive enough recognition?
Does your manager care about you as a person?
Do you see yourself working here in five years?
Boost employee satisfaction and loyalty with Zonka Feedback’s Employee Net Promoter Score (eNPS) Survey Template. Designed to gather actionable insights and improve workplace engagement, this template is an essential tool for any organization. With advanced analytics, customizable surveys, and seamless multi-channel distribution, Zonka Feedback makes feedback collection simple and impactful. Sign up for our 14-day free trial today and take the first step toward creating a more engaged and motivated workforce!
The Employee Net Promoter Score (eNPS) Survey Template, allows you to measure employee satisfaction and loyalty to see their willingness to recommend their workplace to others. The survey is based on the NPS concept used in measuring Loyalty and satisfaction of customers.
The eNPS helps companies gauge employee satisfaction and engagement with the workplace, which is necessary for a company's success. It helps convey to customers that the company can go the extra mile to improve employee experience and the survey results provide insights into areas that need improvement.
The template typically includes eNPS question and a follow-up question (open-ended survey questions) for additional comments. It's designed to make it easy for organizations to collect employee feedback and measure their overall satisfaction.
The eNPS survey template for employees can be customized with your organization's branding and distributed via email, slack, or other platforms to the employees. The feedback received can be analyzed to increase employee satisfaction and employee retention in the company.
Yes, Zonka Feedback's Employee Net Promoter Score is fully customizable to match your company;s specific requirements, such as white labelling, adding logos, changing background, customizing eNPS survey questions, and so on; this in turn increases the chances of engaged employees for the survey.
The eNPs survey template helps measure the employee experience and loyalty towards the company. It also helps in identifying the areas of improvement and how you can enhance the workplace experience for most employees. It offers a consistent and standardized way to collect employee feedback. But by making the surveys anonymous, you can promote honest feedback and constructive feedback using open-ended questions to promote a positive company culture.
Employee NPS scores are calculated by subtracting the percentage of detractors (low scores) from the percentage of promoters. The feedback and comments can provide insights into why employees gave the scores they did, helping you understand what's working and what's not. It can help bring improvement to various aspects of your organization like work-life balance, workplace policies, management, and others.
Yes, the Survey Template for eNPS works for various departments and teams, allowing you to collect feedback, and track employee sentiment, and employee engagement in different areas of the workplace.
The frequency of using the eNPS survey template can vary from one organization to another, but it's common to conduct it quarterly or annually to improve the numbers of engaged employees for measuring eNPS.
Yes, Zonka Feedback offers a free trial for 14 days to allow its users to try any survey template for free and evaluate how it helps businesses collect valuable feedback and work on it to improve customer experience and enhance business growth.
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