Product Tour
Start the self-guided tour and see the power of Zonka Feedback in action.
Measure Customer Satisfaction with the Onboarding Process and how well your Customer Success team did with the Customer Onboarding Satisfaction Survey.
Zonka Feedback’s customer post-onboarding survey template enables brands to have customers rate the onboarding process on a 5-star rating scale. The template also consists of an open-ended question to let customers share their onboarding experience in their own words. Further, you can understand what they specifically liked or disliked about the entire experience.
To create a survey using the Customer Post-Onboarding Feedback Survey Template, just sign up on Zonka Feedback and start your 7-day free trial.
Here are a few ways you can use this survey template:
Product Survey: For SaaS or mobile app users, the onboarding survey can be added directly to the product or app through feedback widgets or embedding.
Email or SMS: Send customers an onboarding survey right after they are onboarded via email or SMS. You can embed the survey question in the email or share a link via both email and SMS.
6
6
2 min
The following post onboarding survey questions are included in this template:
What should be included in an Onboarding Survey?
How to use the customer post onboarding survey template?
Web Surveys%201.svg){kind=small}
Email Surveys%201.svg){kind=small}
SMS Surveys
WhatsApp Surveys%201.svg){kind=small}
In-App Feedback%201%20(1).svg){kind=small}
In-Product Feedback%201.svg){kind=small}
Offline Surveys.svg){kind=small}
In-App Mobile SDK
Survey Builder
30+ Question Types
Pre-built Templates
Skip Logic
White-Labeling
Multilingual Surveys
Pre-filled Survey Data
Microsurveys
Feedback Button
Digital Feedback
Device Tracking
Recurring Surveys
Survey Throttling
Integrations
APIs & Webhooks
CX Automation
Closing Feedback Loop
Response Inbox
Real-time Alerts 
Location-Based CX 
Agent-Based CX 
Survey Reports
Comparative Reports
CSAT Metrics
Text Analysis.svg){kind=small}
%201%20(1).svg){kind=small}
.svg){kind=small}
.svg){kind=small}
Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
Net Promoter Score® (NPS)
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
MS Teams
