Airline Passenger Satisfaction Survey Template

Understanding Airline Passenger Satisfaction Survey Template

Our expert airline passenger survey template helps to understand how your airline is doing and if passengers are satisfied with your airline. As we know the airline industry is highly competitive and just small details can influence someone to choose one airline over another. The airline feedback survey will ask questions about how passengers purchase tickets and what they like most about the airline so that you can cater to your frequent passengers’ preferences and improve their flying experience with you. 
This can help dramatically in brand building, which not only retains existing customers but also attracts new ones.

To use our Airline passenger satisfaction survey template, just sign up on Zonka Feedback for a 7-day free trial. 

How to Use Airline Passenger Satisfaction Survey Template?

You can share the airline passenger feedback survey with passengers in different ways:

Email/SMS: Email and SMS surveys are ideal post-travel. However, if you’re using this airline passenger survey template to simply capture more information about passengers’ preferences, you can send it as soon as they check-in.

Mobile/Tablet/Kiosk: Mobile, tablet, and kiosk devices are perfect for capturing feedback while the patient is on the airport. Fixed screens across the waiting area, lounge, etc. can help passengers share feedback and preferences as they wait for their flight.