Zonka Feedback 3.0: With AI-Driven CX and Effortless Feedback Loops

The wait is over—Zonka Feedback 3.0 has officially launched! 

This powerful new release brings cutting-edge AI technology and advanced feedback loop management to transform how you capture, understand, and act on customer insights.

Imagine harnessing the power of AI to instantly understand your customers’ emotions, needs, and feedback, and acting on it in real-time. With this cutting-edge update, we’re not just improving how you collect feedback—we’re transforming how you respond and create impactful experiences for your customers.

Packed with AI-driven insights and advanced feedback loop capabilities, Zonka Feedback 3.0 empowers you to make smarter, faster decisions.

Excited to see what’s new?

Let’s dive into all the game-changing details!

Experience the Power of AI in Zonka Feedback 3.0 ✨

AI is changing the game when it comes to feedback management. Zonka Feedback 3.0 integrates AI to automate and enhance how you understand customer sentiments, translate feedback, and drive improvements in real-time. These tools are designed to empower your team, enabling them to gain deep insights faster and more accurately than ever before.

Newly Launched AI Features

Introducing Zonka Feedback 3.0's AI Features, where innovation meets intelligence to elevate your feedback management processes. Designed to simplify and enhance the way you capture and act on customer insights, our AI-driven platform provides instant, actionable data from open-ended responses, enables seamless communication across languages, and uncovers critical patterns and trends.

Whether it's understanding customer sentiment or translating feedback in real-time, Zonka Feedback 3.0's AI features empower you to stay ahead in delivering an exceptional customer experience with precision and speed.

Let’s explore what’s now available!

1. AI Sentiment Analysis

Over the years, we've realized that it's the open-ended responses where the rightest often lie.

So, we built our AI model and trained it on large language models and multiple data sets to get an accuracy where Zonka Feedback’s AI Sentiment Analysis could transform open-ended responses into actionable insights by automatically detecting sentiments, emotions, intents, and urgencies.

Instead of manually interpreting feedback, the AI analyzes customer comments in real-time, identifying whether responses are positive, negative, or neutral, and highlighting key emotions like frustration or satisfaction. It also flags urgent feedback for immediate action, helping your team prioritize critical issues.

With our AI sentiment analysis tool, we give you the power to gain a deeper, more accurate understanding of customer feelings, enabling faster, more informed decisions that improve customer experiences and reduce churn.

2. AI Translations

AI Translations in Zonka Feedback 3.0 enables you to seamlessly translate surveys into multiple languages, ensuring that your global customers can engage in their preferred language. Instead of relying on manual translations, this feature automatically converts your surveys in one click.

So, it's easier to translate, distribute, and capture feedback from diverse markets.

For enterprises operating in multilingual regions, this ensures that language is never a barrier to collecting feedback.

By sending out surveys in the native language of your customers, you increase response rates and capture more accurate insights. AI Translations makes it simple to engage with international audiences, improving customer satisfaction and expanding your reach.

Whether it’s a CSAT survey, NPS feedback, or product review, AI Translations ensures feedback surveys are easily accessible and fun to fill, no matter the language.

AI Features Rolling Out in Upcoming Weeks

In the coming weeks, Zonka Feedback 3.0 will roll out even more advanced AI features designed to further enhance your feedback management. These tools will help you uncover deeper insights, identify trends, and act swiftly to improve customer experiences across your organization.

Here's a quick sneak peek:

• AI Themes and Classification: Identify critical patterns and trends in your feedback, enabling more aligned and strategic responses.
• AI Smart Summaries: Condense complex feedback into digestible insights, allowing for quick and effective decision-making.
• AI Entity Recognition: Effortlessly pinpoint and categorize key details like product names and locations within your feedback.
• Advanced AI Reporting: Access comprehensive, actionable reports that guide your decisions with more precision.

Advanced Closing the Feedback Loop

Zonka Feedback 3.0 introduces advanced tools for Closing the Feedback Loop, enabling businesses to act on feedback with unmatched efficiency.

The new features, including a Collaborative Response Inbox, Customer Email Replies, and Multiple Email Senders, streamline communication and ensure timely responses to customer feedback. Automate follow-ups, assign tasks to the right teams, and track every interaction to guarantee no feedback is missed, leading to improved resolution rates and enhanced customer satisfaction.

1. Collaborative Response Inbox for Precise Closing the Feedback Loop

The Collaborative Response Inbox is a game-changing feature in Zonka Feedback 3.0. It is designed to ensure no feedback slips through the cracks.

With this new feature, you can now send emails directly to customers after their feedback is received, track their responses, and continue the conversation—all from within the response inbox.

Your team can work together seamlessly to respond to customer feedback in real-time, assign tasks, and ensure every issue is addressed promptly. This collaborative approach guarantees that feedback loops are closed with precision, improving customer satisfaction and strengthening relationships. By centralizing communication and tracking responses, you’ll stay on top of every interaction, empowering your team to turn feedback into actionable solutions swiftly and effectively.

2. Multiple Email Senders for Flexible Communication

With Flexible Communication using Multiple Email Addresses in Zonka Feedback 3.0, you can tailor your communication by sending surveys and follow-up responses from different email addresses assigned to specific departments or brands within your organization.

This feature ensures that feedback is handled by the most relevant team, streamlining the process from survey distribution to closing the feedback loop. Whether you’re managing multiple locations, brands, or departments, this flexibility ensures that each customer interaction is personalized and professionally managed by the appropriate team, leading to more effective responses and improved customer satisfaction.

What’s Next? Elevate your CX Game!

With Zonka Feedback 3.0, the future of customer experience management is here. Over the coming months, we’ll continue enhancing the platform with more features and improvements to help you succeed in your feedback management efforts.

Get started today with Zonka Feedback 3.0 and take your customer experience strategy to new heights!

Our team is ready to help you every step of the way—reach out to us for a personalized demo or guidance on how to make the most of our powerful new features. Talk to our team and start transforming your feedback management now!