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Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform
Zonka Feedback simplifies CX, allowing you to start meaningful two-way conversations with customers via powerful surveys. Design stunning surveys in minutes, gather data from all touchpoints, understand customers better with AI analytics & close the feedback loop — all within one powerful platform
Zonka Feedback is the perfect balance—simple yet powerful. Unlike other customer experience tools, it's user-friendly, scalable, and fits both startups and growing businesses. Listen to your customers, take action & turn every interaction into a chance to build stronger relationships.
CX platform to capture every interaction and make sense of it
Listen to your customers & build world-class products
Capture valuable feedback and data anywhere, anytime
Create your CX program effortlessly with Zonka Feedback. Design stunning surveys, automate distribution hassle-free, and start gathering feedback quickly
Create surveys effortlessly. Use AI or expert templates to build smart, branded surveys, ask follow-up questions, and translate into multiple languages in no time.
Automate everything! From triggering surveys with integrations and user segments to closed-loop actions using workflow designer. Manual CX operations are a thing of the past.
Effortlessly collect relationship and transactional feedback via Email, SMS, Web Widgets, Microsurveys, Mobile Apps, Live Chat, Kiosk, and Offline Survey apps. Trigger via APIs, CRM, and Helpdesk integrations, or manually!
Analyze customer sentiments, detect key themes and entities, and prioritize improvements with AI-driven precision. Eliminate guesswork with AI that works with minimum supervision.
No more digging through data! Drill down, compare responses, and schedule automatic reports – all in one place. Identify key drivers and trends with real-time reports and dashboards.
Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.
Scale Up without Worrying about Customer Data
ISO 27001:2022 certification & GDPR & HIPAA compliance
Single sign-on and user controls to manage roles and access levels
Flexible data hosting across multiple global data centers.
Import historical data, get custom integrations, and expert CX consulting
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