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Choose from 500+ ready-to-use survey templates or customize the surveys to resonate with your brand.
Get a holistic view of your customers by measuring all the CX metrics using an all-in-one feedback app.
Get feedback at all customer touch-points with an omni-channel yet central feedback management.
Get instant notifications via Slack, integrate feedback data in your CRM, and automate CX operations.
WYSIWYG Survey Builder
Design your Customer Satisfaction Surveys with a no-code Survey Builder within minutes.
Customize your CSAT Questions
Completely customize your CSAT Questions with icons, buttons to get customer feedback.
Add Additional Follow Up Questions
With logic-based follow up questions in your CSAT Surveys, identify key drivers and reasons for customer feedback.
Variables & Pre-Filled Data
Use Variables to pass data in CSAT Surveys, and pre-fill survey fields.
Measure Customer Satisfaction from website visitors and in-app.
Microsurveys
Display microsurveys with Customer Satisfaction Survey Questions in-app or on your website.
Feedback Button
Add a Customer Satisfaction Feedback Button on the website, after a knowledge base article or in-app to get customer feedback.
Slide Outs
Display your CSAT question as a slideout on your website or within an app to measure customer experience and satisfaction.
Pop-ups
Trigger CSAT Surveys as pop-up on Website or within your app post an interaction or event by your customer.
Exit Surveys
Using Exit Intent Surveys, measure customer satisfaction when the customer is about to leave your website.
Embed & Links
Embed or Link CSAT Surveys anywhere on your website or within your app.
On-premises is the right time to measure Customer Satisfaction.
iOS Surveys
Set up Customer Satisfaction Surveys on iPads and iPhones.
Android Surveys
Measure Customer Satisfaction on-premises using Android Smartphones and Tablets.
Kiosk Feedback
Turn touchscreen tablets (Android and iOS) to Kiosk Feedback Devices and measure Customer Satisfaction unattended on-premises.
Offline Surveys
At a location with patchy Internet? No problem! Continue taking feedback without WiFi in offline mode. Responses sync automatically.
Measure Customer Satisfaction with Email Surveys.
Email Survey Invitations
Insert Customer Satisfaction Surveys with links and buttons in your Emails.
Embedded Email Surveys
Insert a Customer Satisfaction Survey Question within your Email body and increase Email Survey Response Rate.
In-Signature Email Surveys
Add CSAT Survey Question in the email signature to allow customers to give feedback with every email.
Scheduled Email Surveys
Looking at sending email surveys at a later date and time? Schedule Customer Satisfaction Surveys.
CSAT Email Survey Triggers via Integration
Trigger Customer Satisfaction Surveys using integrations with CRMs, Help Desks, eCommerce Websites and more.
Send CSAT Surveys with SMS and Text Messages.
One-click SMS Text Surveys
Trigger SMSes with Custom Messages and CSAT Survey link to customers to measure their experience and satisfaction.
SMS Surveys with Integrations
Trigger CSAT Surveys after an order is placed or delivered, a ticket is closed, an issue is resolved, vent has concluded, onboarding has been completed, or more by connecting SMS Survey Tool to your eCommerce Website, Help Desk, CRM, POS or any other tool.
Run CSAT surveys on-the-go, on mobile devices.
In-App Surveys
Measure satisfaction for new features, product usage, customer support and more by embedding customer satisfaction micro-surveys within your app.
Responsive Mobile Surveys
Build beautiful, mobile responsive CSAT surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take on-the-go feedback with the Offline CSAT Survey Software.
QR Code
Allow customers to scan QR Code to access CSAT Survey on their mobile browsers and give customer feedback on-the-go.
Measure Customer Satisfaction from Intercom Customers
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Design your Workflow
With a simple workflow designer, create filters and actions based on your CSAT Surveys.
Set up Alerts & Actions for customers and team
Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.
Update Contacts based on Customer Satisfaction Score
Add Contacts to list, unsubscribe them or send them another Survey based on their score.
SCHEDULE A DEMO
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The demo is customized around you
Get answers to your unique questions and find out why Zonka Feedback is the right choice for your business.
Seeing is Believing!
Turn feedback data into customer-centric decisions, website visitors into happy clients, and customers into promoters.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
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CLOSE THE FEEDBACK LOOP
See your feedback and CSAT survey responses in real-time with individual CSAT scores in your Response Inbox. Easily filter survey types, respondents and responses by positive and negative responses directly from the Inbox. Get automated notifications, send automated responses, and close the feedback loop.
Response Inbox
View CSAT feedback and responses in real-time in a Collaborative Response Inbox.
Filter Responses
Use filters to view specific CSAT survey responses by using date, question and other filters.
Add CSAT-driven Tasks & Actions
Create tasks for the team, and use CX automation and workflows to close the feedback loop.
Apologize to Unhappy Customers & Prevent Churn
Reach out to unsatisfied customers immediately, take action and prevent customer churn.
Get Vital Suggestions from your customers
Reach out to your customers to get their suggestions and make improvements in your product and offerings.
Improve online reputation with positive reviews
Thank happy customers and request them for online reviews, recommendations and testimonials.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
