Offline Surveys: Tools, Key Benefits & Real-World Applications

In today’s fast-paced business world, collecting real-time feedback is essential for staying ahead. But what happens when you're in locations where you need feedback in person like at an event, a remote worksite, restaurants, field surveys, or even a bustling retail store?

That’s where offline surveys come in. Unlike traditional online surveys, offline surveys are designed to capture feedback instantly, no matter where you are or whether there's an internet connection.

With an offline survey, companies can gather customer insights, track employee engagement, or conduct market research without a hitch. The beauty of this approach? Data is collected in real-time, stored securely, and syncs automatically once connectivity is available. This reliable, flexible method ensures that valuable insights are never lost and that data collection remains smooth and consistent.

In this guide, we’ll cover everything you need to know about offline surveys—from how they work to the best tools available, best practices, and why they’re a game-changer in the world of feedback collection. Let’s dive in!

TL;DR

• Offline surveys are one of the quickest ways for businesses to collect customer feedback on-premises or in areas with limited or no internet access. 
• Instead of going the old way, you can always use an offline survey tool that allows you to collect feedback on a smartphone, tablet, kiosk, and other platforms. 
• Offline surveys are extremely useful. They help collect data securely when there is no internet. They are extremely cost-effective and offer detailed feedback reports, just like your online surveys. 
• Offline surveys can be used for field research, marketing research, event feedback, and collecting customer feedback through kiosks, tablets, smartphones, etc.
• Apart from that, we have also covered other platforms like Medallia alternatives, Hotjar alternatives, SurveySparrow alternatives, SurveyMonkey alternatives,  Qualtrics alternatives, Typeform alternatives, and many more. 
• With Zonka Feedback, you can collect offline feedback and let the data sync automatically. It allows you to use survey logic and white labeling to make your surveys more dynamic and customized. Sign up for a free trial of Zonka Feedback or to get started with this offline survey tool.    

Collect & Measure Customer Feedback  

With Offline Surveys, understand what users need and learn ways to delight your customers even in remote areas.

What are Offline Surveys?

Offline surveys are an incredibly effective way to gather data even in places where the internet isn’t always reliable. Whether done on paper or electronically on tablets and smartphones, offline surveys are invaluable across industries, allowing organizations to collect data even in locations with limited connectivity.

When it comes to smooth data collection on the go, paper forms aren’t the best choice anymore.

In today’s digital age, offline survey software is the way forward. These apps let users gather feedback and conduct surveys without needing WiFi or an internet connection. Designed specifically to work offline, they store survey data and automatically sync once you’re back online. Most offline survey apps are compatible with both iOS and Android, making them versatile for any environment.

Offline survey tools are game-changers for data collection, letting businesses and researchers gather insights from anywhere, anytime—no Internet required. Perfect for market research, field studies, or customer feedback, these tools capture data that drives smart decisions. Ready to find the best? Here are our top picks!

#1. Zonka Feedback Offline Survey App

Imagine you’re out in a remote area, or maybe at a bustling event, where Wi-Fi is sketchy, but gathering customer feedback is critical. Zonka Feedback makes offline surveys effortless in these exact situations. This tool transforms your iPad, Android Tablet, or smartphone into a feedback machine, ready to capture responses anytime, anywhere. And the best part? As soon as you're back online, everything syncs seamlessly.

Setting up surveys couldn’t be simpler. You can choose from over 100 customizable templates, add tailored offline survey questions, and even personalize the design to reflect your brand. With support for multiple languages, Zonka ensures you can connect with diverse audiences without missing a beat.

Need feedback in real-time? Zonka’s kiosk mode is perfect for gathering unattended customer feedback—think survey stations at stores, events, or waiting rooms. Plus, it integrates effortlessly with CRMs and customer support tools, making feedback analysis a breeze and helping you turn insights into action.

Top Features

• Take unattended feedback with the kiosk survey

• Capture data on iPads, Android Tablets, iPhones, Smartphones, and Kiosks mode at any location with or without internet access

• Conduct market research using the offline survey platform

• Survey builder to help create engaging surveys from scratch or use templates.

• Choose from 30+ Question Types, add images, logo, edit surveys, etc.

• Make surveys dynamic using skip logic, Hide Logic, Answer Piping

• Collect Data Offline, and sync automatically

• With advanced AI analytics, gain insights into customer sentiments and identify underlying themes.

• Take feedback from multiple locations, and compare their responses

• Integrate with your CRMs, Customer Support Tools, and Marketing Automation Software with native integrations

• G2 Rating: 4.8 out of 5

Best For: Businesses looking for versatile offline customer feedback collection across multiple locations with customization and survey design flexibility.

#2. Qualtrics: Collecting Offline App Responses

As one of the top customer feedback tools, the Qualtrics offline survey software offers advanced features for gathering high-quality data and insights. Available on iPhones, iPads, Android tablets, and phones, the app allows businesses to design surveys and collect responses seamlessly in offline mode. This flexibility makes it ideal for researchers, marketers, and organizations focused on real-time data collection across varied environments.

Top Features

• Conduct surveys anywhere, with offline support for iOS and Android

• Manage respondent experience with customizable surveys and branding

• Kiosk mode available for Android tablets and phones

• Collect geolocation data for added response context

• Sync with the central Qualtrics platform for comprehensive data management

• Enhanced security and data protection features

• G2 Rating: 4.4 out of 5

Best For: Researchers, marketers, and organizations need a highly customizable and feature-rich tool for offline data collection.

#3. Formstack: Offline Forms Made Easy

Want to collect important feedback without a Wi-Fi signal in sight?

Formstack Go makes it easy. This powerful platform transforms data collection by allowing you to create and manage offline survey forms directly from your mobile device. Forget the hassle of paper forms—Formstack handles it all, from simple responses to detailed feedback, and syncs it as soon as you’re back online.

With advanced features like kiosk mode for secure, unattended surveys, Formstack is perfect for businesses needing reliable, streamlined data collection wherever they go. It’s a smart, efficient way to gather insights, no matter where you are.

Top Features

• Create, design, and collect survey data offline

• Automatic syncing of data collected when connected online

• Real-time access to form submissions and instant notifications

• Capture photos, signatures, and other data collection elements

• Customizable form designs with branding options

• Kiosk mode to lock devices for secure, unattended kiosk survey collection

• Integration with the main Formstack platform for a smooth survey-taking experience

• Secure data encryption and privacy measures

• G2 Rating: 4.6 out of 5

Best For: Businesses needing a comprehensive solution for offline data collection and survey workflows for field research, customer feedback, and team collaboration settings.

#4. Jotform Offline App

JotForm’s offline survey app is like a pocket-sized powerhouse for team collaboration and customer feedback collection on the move. It lets you take mobile forms offline, turning data collection into a smooth, no-internet-needed experience—perfect for capturing insights wherever you go.

The best part of this offline survey mobile app is that it integrates with Jotform Tables for data analysis, enabling users to easily gather Voice of customer survey responses. With its robust kiosk mode and Jotform Tables integration, JotForm is an excellent solution for collecting, managing, and analyzing survey data anytime, anywhere.

Top Features

• Offline use on smartphones or tablets with automatic syncing once connected

• Kiosk mode with screen lock for secure, unattended kiosk surveys

• Integrates with Jotform Tables for easy data analysis and survey results viewing

• Instant push notifications for new submissions

• Auto-refresh feature after each form submission for continuous data collection

• Customizable form design for branding and easy modifications on the go

• G2 Rating: 4.7 out of 5

Best For: Teams and businesses needing a reliable offline survey tool for collecting multiple form submissions in settings like events, retail, or field research.

#5. QuickTap Offline Survey App

QuickTapSurvey is a versatile offline survey solution designed for quick and easy data collection in real-world settings. Supported by Formstack, QuickTapSurvey enables users to capture customer feedback, gather leads, or conduct market research within minutes, making it ideal for trade shows, events, or field surveys. Its visually appealing surveys and mobile forms enhance face-to-face and kiosk-based data collection.

Top Features

• Capture data with beautiful surveys and mobile forms anywhere and in offline mode

• Create and design your perfect survey- choose from the pre-build template

• Collect your data in person or with a kiosk mode

• Use iPads, iPhones, Android tablets, or smartphones to collect data offline

• Use the Android Survey App to capture data offline via a face-to-face survey

• Integrate with partners like Zapier, MailChimp, Salesforce and more

• G2 Rating: 4.7 out of 5

Best For: Businesses and researchers who need an intuitive offline survey tool for gathering insights at events, trade shows, or in the field, especially for capturing customer feedback or lead generation.

#6. GoSurvey Offline App

GoSurvey Offline App is like having a data collection pro in your pocket, ready to work anytime, anywhere—even without the internet. Perfect for market research, field surveys, and trade shows, the app lets users securely collect data offline, automatically syncing it to the account once online. With extensive customization options and support for multiple languages, GoSurvey offers flexibility for diverse data collection needs.

Top Features

• Conduct surveys without an internet connection, collect data in remote or offline locations

• Automatic data syncing when online

• Support for various question types and survey formats

• Real-time access to survey data and insights, also customizable survey designs and branding options

• Offline support for both iOS and Android devices

• User-friendly for all industries

• Multi-language option to conduct offline surveys

• Create subform and share surveys to the targeted audience as a web URL

• Enhanced security and data protection measures

• Collaboration and team management features

• G2 Rating: 4.0 out of 5

Best For: Organizations in need of a versatile offline survey tool for market research, customer feedback, or field surveys, especially those requiring multi-language support and customization options.

#7. SurveySparrow Offline Survey App

SurveySparrow’s offline survey app simplifies data collection on the go. It's perfect for unattended feedback gathering with kiosk mode (which refreshes after each session), a secure PIN lock, and features like auto-syncing. 

What makes SurveySparrow stand out is its customization—everything from colors to fonts can be tailored to match your brand. Plus, with built-in survey workflows and multiple integrations, it’s a complete solution for gathering and analyzing feedback seamlessly.

Top Features

• Kiosk mode with auto-refresh and secure PIN lock for unattended feedback

• Full customization for branding, including colors, fonts, and layouts

• Offline data collection with automatic syncing once connected

• Built-in survey workflows and automation for streamlined data management

• Integrations with various tools for easy analysis and feedback handling

• Available on iOS and Android for mobile offline survey app use

• G2 Rating: 4.4 out of 5

Best For: Professionals and businesses needing a highly customizable offline survey tool for customer feedback or field data collection, especially useful for events, remote locations, or unattended kiosks.

#8. SurveyMonkey Anywhere

SurveyMonkey Anywhere turns any mobile device into a feedback powerhouse, letting you capture valuable insights without an internet connection. Perfect for trade shows, conferences, or retail locations, this free offline survey tool transforms tablets and phones into dedicated survey stations with its kiosk mode—making in-person data collection easy, reliable, and effortlessly smooth, no matter where you are.

Top Features

• Offline mode for data collection in remote or on-the-go settings

• Kiosk mode to convert mobile devices into dedicated survey stations

• Auto-pilot mode for continuous, hands-free survey-taking experience

• Secure device management for ease of use and quick reset after each survey

• Compatible with smartphones and tablets for flexibility in data collection

• G2 Rating: 4.4 out of 5

Best For: Businesses and researchers conducting field surveys or gathering customer feedback in offline environments, especially at events, remote locations, or retail stores.

#9. SmartSurvey Offline App

SmartSurvey offers a reliable and efficient platform for data collection with both online and offline survey capabilities. Known for its ease of use, SmartSurvey enables users to create engaging offline surveys in just a few steps. With the SmartSurvey offline app, businesses can collect feedback at events, trade shows, or any point of experience, storing responses securely until an internet connection is available for syncing.

Top Features

• User-friendly interface for quick survey creation and customization

• Offline survey storage with automatic syncing upon reconnection

• Kiosk mode for continuous feedback collection in high-traffic areas

• Option to reach a broader audience with SMS survey links for remote feedback

• Compatible with smartphones and tablets for flexible data collection

• G2 Rating: 4.6 out of 5

Best For: Organizations and researchers seeking a simple yet powerful offline survey tool for field surveys, trade shows, and real-time customer feedback collection.

#10.  QuestionPro Offline Surveys

QuestionPro’s offline survey software offers a secure and flexible solution for market research surveys and customer feedback collection without needing an internet connection. Compatible with mobile devices on both iOS and Android, QuestionPro lets users create and distribute offline surveys quickly, using advanced features like branching, randomization, and multiple question types. With multi-language support and robust device management, it’s a versatile choice for various data collection needs.

Top Features

• Advanced offline survey creation with over 80 question types

• Flexible device compatibility with support for iPads, iPhones, and Android devices

• Kiosk mode for unattended surveys in high-traffic areas

• Advanced survey logic (branching, piping, randomization)

• Multimedia data collection, including audio, video, and barcodes

• Real-time syncing with CRM tools like Salesforce, with custom alert options

• G2 Rating: 4.5 out of 5

Best For: Researchers and businesses needing a secure, flexible offline survey tool for in-depth data collection across multiple locations, ideal for market research and field surveys.

#11. Zoho Forms Offline Survey App

Zoho Forms offers a versatile offline survey solution, allowing remote teams to capture survey data even in remote areas. With features like barcode scanning, image capture, and geolocation, Zoho Forms enables effective data collection offline, syncing automatically once connected. It also includes robust team collaboration tools, making it ideal for field teams and multi-location businesses.

Top Features

• Offline mode with barcode scanning, image capture, and geolocation

• Auto-sync data when reconnected to the internet

• Team collaboration tools, including task assignments, approver roles, and feedback

• Admin controls for setting user permissions

• Available on both iOS and Android

Best For: Organizations needing an affordable, flexible offline survey tool with strong team collaboration features, suitable for remote teams and data collection in field settings.

How to Pick the Best Offline Survey Tools for Your Business

Choosing the right offline survey tool depends on understanding your specific data collection needs and the features that best support them. Here are key factors to consider when selecting the ideal tool for your business:

• Ease of Use: Look for tools with an intuitive interface, easy setup, and straightforward survey creation to ensure a smooth experience for your team, even on the go.
• Offline Functionality and Syncing: Ensure the tool can operate seamlessly offline and offers automatic syncing once connected, so your data is never lost, even in remote areas.
• Device Compatibility: Choose a tool that works on devices you commonly use, like iPads, Android tablets, or smartphones, for added flexibility in different environments.
• Customization Options: The best tools allow you to customize survey questions, branding, and logic to suit your business identity and gather targeted insights.
• Kiosk Mode and Security: If you need unattended surveys, look for kiosk mode and secure device lock features to keep data collection uninterrupted and safe.
• Data Export and Integration: Pick a tool that integrates with your existing CRM, customer support, or data analysis platforms, so feedback seamlessly feeds into your workflows.
• Pricing and Support: Consider your budget and whether the tool offers support options that meet your needs. Some tools may offer free trials to explore features before committing.

By evaluating these features, you can find a reliable offline survey tool that enhances data collection and supports actionable insights for your business.

How to Create Offline Surveys

Offline surveys let you gather responses without needing a live internet connection, with data stored locally and synced when you’re back online. These surveys are valuable for various industries, including retail, healthcare, and events.

Steps to Create Offline Surveys with Zonka Feedback

• Log into Zonka Feedback: Access your Zonka Feedback dashboard and ensure your account has offline survey functionality enabled.

• Select Survey Type:

  • Choose the survey template best suited for your needs, whether it's for customer feedback, patient feedback, event satisfaction, or employee engagement.

• Enable Offline Mode:

  • In your survey settings, enable the “Offline Mode” option. This setting allows the survey to work without an internet connection.

• Customize the Survey:

  • Add relevant questions, including multiple-choice, rating scales, and open-ended text fields, to capture the necessary data.

  • Ensure questions are concise, as offline surveys are often used in environments where participants may have limited time.

• Set up the Device:

  • Download the Zonka Feedback mobile app on the tablet or smartphone you’ll use for data collection.

  • Log in to your Zonka Feedback account through the app and select the offline-enabled survey.

  • Ensure the device has enough storage and battery life, especially if it will be used for extended periods.

• Test the Survey:

  • Conduct a test run to ensure all questions load correctly, responses are saved, and data is accessible offline.

• Conduct the Survey:

  • Collect responses offline. Data will be stored locally on the device and automatically sync when internet connectivity is restored.

• Review and Analyze Responses:

  • Once responses are synced to the Zonka Feedback dashboard, analyze the data using available tools and reports.

Best Practices for Conducting Offline Surveys

Conducting offline surveys effectively requires a few best practices to ensure you’re capturing accurate, valuable insights. Here are some essential tips for maximizing the impact of your offline surveys.

• Choose the Right Device: Tablets are typically better for offline surveys due to their larger screen size, which makes the survey more accessible to participants.

• Use Kiosk Mode: Zonka Feedback’s kiosk mode allows participants to complete the survey without navigating away or tampering with other settings on the device, ideal for unattended survey setups.

• Design Mobile-Friendly Surveys: Since offline surveys are often conducted on tablets or smartphones, ensure the survey layout is mobile-optimized. Avoid clutter and use larger buttons for easier navigation.

• Keep Questions Short and Relevant: Offline environments may not allow participants to spend a lot of time on a survey. Focus on key questions and avoid lengthy response fields unless absolutely necessary.

• Ensure Device Security: To protect data, use password protection on devices, and make sure surveys are set up to auto-lock between sessions if possible.

• Provide Clear Instructions: Include brief instructions within the survey to guide participants, especially if the survey is self-administered.

• Prepare for Large Response Volumes: Offline surveys at high-traffic events can accumulate responses quickly, so ensure devices have ample storage and a way to back up responses if needed.

• Regularly Sync Data: Plan to connect the device to Wi-Fi regularly to upload responses, ensuring your data is securely stored and available for analysis.

• Monitor Battery Levels: Especially during events, keep backup chargers or portable power banks on hand to prevent interruptions in data collection.

Using these steps and best practices, you can maximize the effectiveness of offline surveys with Zonka Feedback, ensuring a seamless and efficient data collection experience.

Key Takeaways

From eliminating paper forms to solving connectivity challenges, offline survey tools provide an efficient way to gather data seamlessly and effectively, even in remote locations. With so many options available, choosing the right tool can transform how you collect insights on the go, making research faster and more reliable. We have shared the best 11 offline survey platforms that you can try at your convenience.

Whether you’re conducting field surveys or capturing customer feedback, tools like Zonka Feedback offer flexibility, customization, and offline functionality to help you stay connected with your audience—even without the internet.

Zonka Feedback: Your Go-To Solution for Seamless Offline Surveys

Zonka Feedback's offline survey software is a complete solution for businesses of all sizes to collect feedback anywhere, offering real-time insights, secure data storage, and a user-friendly experience. It ensures your survey efforts continue smoothly, unaffected by connectivity issues, helping you make informed decisions to enhance customer experience.

Sign up for a 14-day free trial with Zonka Feedback or schedule a demo today and explore a wide range of offline survey templates tailored to meet your needs.

FAQs

1. How does offline survey data sync with cloud-based systems?

Once the device is reconnected to the internet, offline survey data automatically syncs with cloud-based systems, ensuring all responses are securely stored and accessible.

2. Are offline survey tools secure?

Yes, most offline survey tools have robust data encryption and secure storage features, protecting data until it syncs to the cloud.

3. Can offline surveys support multimedia inputs like photos and videos?

Yes, many offline survey tools allow multimedia inputs, including photos, videos, and audio, which sync when back online.

4. Can one customize offline surveys like online surveys?

Absolutely, offline surveys offer customization options like branding, survey logic, and question types similar to online surveys.

5. What devices can I use for offline surveys?

Offline surveys are compatible with various devices, including smartphones, tablets, and sometimes even laptops, across both iOS and Android.

6. How do I access the data collected from offline surveys?

Once connected to the internet, the data automatically syncs, making it available in your survey dashboard or cloud storage.

7. Can I conduct offline surveys at multiple locations simultaneously?

Yes, many offline survey tools allow data collection across multiple locations with data syncing to a central account for easy access.