Mozaic, a renowned French-Indonesian restaurant nestled in the enchanting town of Ubud, Bali. Helmed by the celebrated chef Chris Salans, Mozaic is a culinary haven that promises to delight your taste buds with its exquisite fusion of flavors. With a passion for culinary innovation and a commitment to using the finest locally-sourced ingredients, Mozaic has established itself as a culinary gem in Bali's thriving food scene, enchanting diners with its delectable creations.
Mozaic recognized the need to collect and understand customer feedback to address any issues or concerns promptly. However, manually collecting and managing feedback from their large number of daily guests proved to be time-consuming and labor-intensive.
They needed a solution that would streamline the feedback collection process, provide real-time alerts for negative feedback, and facilitate efficient communication with customers.
Mozaic turned to Zonka Feedback, a leading feedback management platform, to automate their feedback collection process. They set up Zonka Feedback's user-friendly system to capture feedback from guests, utilizing multiple channels such as on-site tablets, online surveys, and SMS feedback to measure Customer Satisfaction Score (CSAT) and gain insights on how the restaurant has been performing and what could be done to improve the overall customer experience.
They also configured Negative Feedback SMS Alerts for their team, enabling them to receive immediate notifications of negative feedback for prompt action. Additionally, they set up Negative Feedback SMS for Customers to acknowledge their feedback and demonstrate their commitment to addressing concerns.
Mozaic has implemented Zonka Feedback to collect and manage customer feedback. Since implementing the feedback system, Mozaic has been able to capture numerous feedbacks every day from their guests. This has helped them gain insights into their customers' preferences, expectations, and areas of improvement. With this data, Mozaic has been able to make informed decisions that improve their business operations and enhance the overall guest experience. The feedback system has become an essential tool for Mozaic in managing their customer feedback.
In addition to capturing customer feedback, Mozaic has also benefited from the Negative Feedback SMS Alerts provided by Zonka Feedback. These alerts have enabled Mozaic's team to proactively address any issues raised by customers. By being notified of negative feedback in real-time, Mozaic's team can quickly respond to any issues and resolve them before they escalate. This has led to faster resolution of problems and improved guest satisfaction. The Negative Feedback SMS for Customers has also helped Mozaic demonstrate their dedication to customer service and build a positive reputation among their guests.
"We have been using Zonka Feedback for 5 years now, and it has been a valuable asset for our restaurant. The system is user-friendly, and the ability to receive real-time alerts for negative feedback has helped us address guest concerns promptly. The Negative Feedback SMS for Customers has also helped us convey our commitment to addressing concerns and ensuring guest satisfaction. Zonka Feedback has greatly contributed to improving our guest experience and maintaining our reputation as a top restaurant in Bali." - Chris, Founder of Mozaic.
Mozaic's experience with Zonka Feedback highlights the effectiveness of the platform in capturing and managing customer feedback for restaurants. By utilizing Zonka Feedback's features such as Negative Feedback SMS Alerts and Negative Feedback SMS for Customers, Mozaic has been able to proactively address customer concerns, enhance their guest experience, and maintain their reputation as a premier restaurant in Bali. Zonka Feedback has been a trusted partner in their feedback management journey, providing actionable insights and enabling them to continuously improve their services.